We are looking for a talented Parts Interpreter to join our team in Pakenham, VIC. You will be responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate supervision.
Join a high-performing, tight-knit 2-person team managing both Parts and Warehouse operations, with opportunities to broaden your knowledge across the entire parts department.
In this role, you will make an impact in the following ways:
* Act as the first contact for customers, addressing their needs and issues promptly
* Parts interpretation and the provision of required parts
* Processing and receiving orders and quotes in a timely manner
* Advise on part suitability and talk customers through the best solution for the job
* Carries out customer parts counter duties including receiving parts calls, greeting, and assisting walk-in customers, completing and processing paperwork and handling check, and credit card transactions
* Support day-to-day operations including stock management, shipping/receiving, inventory tasks, and other parts-related duties as required
To be successful in this role you will need the following:
* Parts interpreter experience in an Automotive or similar type industry
* Customer service and effective communication
* Build strong customer relationships, problem-solve, and collaborate with key stakeholders
* Engine knowledge is an advantage
* Ability to learn new software and processes
* High attention to detail with the ability to prioritise and troubleshot complex tasks
* Forklift ticket would be highly desirable
* Valid car drivers license is required
Compensation and Benefits
* Monday to Friday, 8am to 4pm
* Competitive hourly rate paid as a permanent salary
* Safety equipment / PPE provided / Uniforms provided
* Comprehensive Cummins product training provided
* Income Protection continuance insurance
* Discounts with select private health insurance, PC software/hardware and a range of vehicles
* Annual remuneration review
* Participation in an annual variable compensation (bonus) program
* A range of personal and professional benefits
* Onsite parking
* Employee Assistance Program available to employees
* Paid Parental leave (Conditions apply)
Cummins is an equal employment opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons, without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters.
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