Azooa is responding to a Federal Government RFQ and we're looking for an experienced Identity and Access Management (IAM) Support & Enhancement Specialist to join our growing talent network.
You'll be supporting the Department of Agriculture, Fisheries and Forestry (DAFF) to deliver secure, scalable, and compliant identity governance — helping to protect systems, applications, and data through the lifecycle of every user identity.
This is a high-impact, high-trust role working with One Identity Manager by Quest, in a hybrid delivery model based in Canberra.
What You'll Be Doing
You'll join a team responsible for day-to-day operational support, risk management, and ongoing enhancements to the IAM platform. Your work will help DAFF meet security and regulatory obligations while improving the digital identity experience across government systems.
Solution Support Responsibilities:
* Resolve Level 1–3 IAM support tickets via the department's ITSM tool
* Investigate and resolve identity-related incidents and user access issues
* Monitor IAM system health, usage patterns, and compliance
* Conduct audits, risk reviews, and access assessments
* Support transitioning new identity functions into production
* Maintain intranet content, knowledge base articles, and IT forms
* Assist in MFA rollout and compliance monitoring
* Provide after-hours and escalation support as needed (time and materials)
* Design and implement workflows, automations, and access controls
* Create IAM reports, templates, and dashboards
* Develop and maintain roles, entitlements, and separation-of-duty policies
* Conduct testing, documentation, and deployment of enhancements
* Manage configuration packaging, migrations, and release processes
Major Enhancements (As Needed):
* Participate in larger projects such as migrations, platform upgrades, or architectural changes
* Contribute to solution design and technical validation
* Collaborate with security, application, and infrastructure teams
Requirements:
* Hands-on experience with One Identity Manager (preferred) or similar IAM platforms like Okta, Ping, ForgeRock
* Deep understanding of IAM concepts including identity lifecycle, entitlements, RBAC, and compliance
* Familiarity with SAML, OAuth, OpenID Connect
* Integration experience with Active Directory and Azure AD
* Technical development experience in .NET (C#) and Angular
* Skilled in RESTful APIs and SOAP services
* Strong SQL Server experience including queries, tuning, and schema design
* Automation and scripting using PowerShell and Python
* Ability to work in a hybrid model with on-site availability in Canberra
* Must hold or be eligible for NV1 security clearance
* Must be Canberra-based or willing to work hybrid with in-person collaboration
About Azooa:
Azooa is a digital innovator supporting the Australian Federal Government across cybersecurity, cloud, and digital transformation.
We value trust, transparency, and talent — and we believe great work comes from great people who are backed by great teams.
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