Job Opportunity
We are seeking a skilled professional to join our team as a Customer Service Specialist. In this role, you will provide exceptional service to our customers via various communication channels.
The successful candidate will have a strong understanding of customer needs and be able to identify solutions that drive positive outcomes for both our customers and business. They will also be responsible for providing training and development opportunities to ensure the success of our customers.
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Key Responsibilities
* Provide friendly and efficient service to customers via telephone calls, emails and other systems
* Action customer requests quickly and take ownership of enquiries to find fast resolutions within allocated timeframes
* Understand customer sales history to identify service requirements and pursue upsell opportunities when available
* Nurture relationships with clients and stay up-to-date with processes and procedures to provide tailored solutions
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Requirements
* Experience in a high-volume call centre environment is preferred but not essential
* Customer and solutions focused mindset, thinking outside the box to achieve results
* Amazing customer service skills and the ability to work unsupervised in a small team
* A strong understanding of Microsoft and/or Cloud based CRM programs
* Clear verbal and written communication skills required
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Benefits
* Weekly pay and incentives
* Team member discount card to use at Kmart, Bunnings, Target & Officeworks
* Attractive share plans every year
* Flexible working with access to our 'All Can Flex' program
* Successful Refer-A-Friend program – earn up to $2000 for each referral
* Regular team events, celebrations, birthdays, milestones and BBQs
* Further discounted offers from over 300 corporate partners
* Paid parental leave
* Free onsite parking