Job Opportunity
We are seeking an experienced Front Office Supervisor to join our dynamic team on a full-time basis. This exciting opportunity offers a range of excellent benefits and the chance to drive exceptional guest experiences.
About the Role:
* Lead and support the team to deliver outstanding guest service and ensure a warm welcome for all guests.
* Serve as a role model, sharing expertise and motivating the team to achieve high standards of service.
* Oversee daily tasks, ensuring they are executed accurately and on time.
* Manage guest arrivals and departures efficiently, providing a seamless check-in/check-out experience.
* Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.
Requirements:
* Proven experience in a supervisory role within an office environment, demonstrating strong leadership and team management capabilities.
* Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
* Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanor, even in high-pressure situations.
* Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
* Impeccable professional presentation, reflecting high standards.
* Flexibility to work weekends and adjust to varying schedules, as required by operational needs.
Perks and Benefits:
* 50% discounts on accommodation across Minor Hotel brands in Australia and New Zealand.
* 20% team member's friend and family discount on accommodation across Minor Hotel brands in Australia and New Zealand.
* Paid parental leave benefits.
* Additional paid leave including Birthday and Study leave.
* NIB Insurance discounts.
* Discount savings and cash back from popular retailers.
* Entertainment and experience discounts.
* Discount on Furniture.
* Wellbeing programs with Uprise (EAP).
* Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments and Wellness one on one consults.
Our people drive the success of our business, so we invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best workplace culture.