Exciting opportunity to lead our allied health centre in Toowoomba as a Practice Manager!
As the Practice Manager, you will be responsible for overseeing both the clinical and administrative team members, reporting directly to the COO.
Key responsibilities include managing staff and systems, monitoring billing and financial processes, and facilitating high levels of billable hours while supporting clinicians to deliver excellence in service delivery.
Key Responsibilities:
* Management of the front desk team to ensure excellent customer service to all clients
* Oversight of general reception duties, rostering, training and team development
* Diary optimisation, and scheduling oversight
* Streamlining and feedback of processes and procedures to ensure the smooth and efficient running of the clinic
* Managing day to day communications with all staff to ensure optimal customer service
* Oversight of all intake and administrative processes and systems
* Effective complaints handling and customer service improvements
* Ordering and inventory management of all consumables, stock, office supplies and equipment
* Reporting as part of, and actively engaging with, the Corporate Leadership Team
Desirable Skills:
* Previous experience in office management or administration
* Professional presentation with excellent communication skills and phone manner
* Experience with Office suite and clinical reporting systems e.g. Power Diary
* Ability to manage private and sensitive communication and materials
* Self-motivated with the ability to take ownership over all tasks
* Demonstrated initiative, organisation and time-management
* Friendly, engaging, and positive demeanour
* Open, honest, and approachable
* Previous customer service experience with exceptional people skills
We offer a rewarding job in an established and progressive business that continues to grow based on our strong focus on team development and great customer service.
Personal development program available, attractive salary package negotiable on experience, and flexible conditions of work.