Description
* Various appointments available
* Level 3/4: $65,896 - $84, % Superannuation (prorated if part-time)
* Appointment types:
- 4 x Permanent/Continuing, full-time appointments
- 1 x Permanent/Continuing, part-time appointment (23 hours per week)
- 1 x Fixed Term, full-time appointment (12 months)
- 3 x Fixed Term appointments, full-time or part-time available
About the Area
At AskUOW – the central administrative and information hub for current UOW students – we play a vital role in empowering student success. Our team provides consistent, personalised support across metro and regional campuses, helping students feel a sense of belonging and confidence throughout their education journey. Guided by UOW's strategic pillars, we deliver services that reflect our commitment to equity, excellence and lifelong learning.
We uphold high standards of service from enrolment through to graduation, ensuring every interaction is meaningful and aligned with UOW's values driven culture of trust, inclusion and respect.
About the Role
The Student Service Officer is a key member of the Student Frontline Service team, supporting students across face to face, phone, email and digital channels. The role provides accurate information, resolves routine enquiries and triages more complex matters through a tiered service model to ensure students are connected with the right expertise. Working across both front of house and back of house operations, the position contributes to a seamless and supportive service experience.
The role supports key stages of the student lifecycle, including enrolment, timetabling, fees, academic consideration, documentation, course progression and graduation. It also undertakes essential administrative tasks, contributes to knowledge management, builds strong relationships across the University and identifies opportunities to enhance the student experience.
These roles suit individuals with a demonstrated ability to deliver courteous, well informed customer service that supports students in a positive and professional manner.
Applicants will have the opportunity to indicate their preferred appointment type during the application process or nominate that they are open to any available appointment. A merit pool from this recruitment process may be used to fill future ongoing or fixed term vacancies.
How to Apply
Click on the 'Apply Now' button at the bottom of the advertisement. You'll be prompted to submit a resume, and cover letter (of no more than 3 pages) summarising your skills and experience as they relate to the selection criteria located in the position description.
For further information about this position, please contact Kate Maguire, Student Service Delivery Manager on or
Position Description
Closing Date: Thursday, 29 January :55 PM
As required by federal legislation, prospective employees are required to declare whether they have been investigated for an allegation of Gender based Violence, or determined to have engaged in conduct that constitutes Gender based Violence, during their previous employment, or otherwise in a legal process. Any such declaration will be included in the University's employment screening processes and will be treated with the strictest confidence and in compliance with all privacy legislation.
The University of Wollongong is committed to equality, diversity and inclusion. As an equal opportunity employer, and a recognised leader in gender equality, we encourage and welcome applications from a diverse range of backgrounds and people including: culturally and linguistically diverse, women, disability, LGBTIQ+, and Aboriginal and/or Torres Strait Islander Australians.
Note: Visa sponsorship is not available for this position. Only candidates with valid work rights in Australia are eligible to apply.
This position is not suitable for remote work in accordance with the UOW Remote Working Guidelines.