As a Learning Specialist, you will play a key role in shaping the skills and knowledge of our employees. Your primary objective will be to provide end-to-end capability development across the organisation, covering soft skills, product knowledge, and more.
About the Role
This highly consultative position involves working closely with various stakeholders, including the Capability Design & Delivery Manager, Capability Business Partners, specialists within the Capability Team, and the wider Customer & People Experience Team.
Your responsibilities will include:
* Consulting and training needs analysis
* Collaborating with the Capability Team to design and develop learning solutions that meet agreed learning and business outcomes
* Consulting with identified stakeholders to analyse, develop, and deliver all skills development requirements
* Identifying product, process, system, compliance skills/knowledge gaps
* Evaluating deployment outcomes and coordinating any additional support requirements
What You'll Bring
To succeed in this role, you will need:
* Experience in online design and/or facilitation
* TAE 40110 / TAA 40104 (Cert 4 in Training)
* Telecommunications or Retail/Sales/Contact Centre experience is desired but not essential
* Sound knowledge of Instructional Design and adult learning principles
* Strong facilitation skills, both in-person and virtual
* Working knowledge of e-learning authoring software (Articulate preferred)
What's in It for You
We offer a flexible hybrid way of working, allowing you to balance work from home and office. Additionally, you'll have access to a free mobile plan, NBN 100 plan, and extra leave days.
Join us and contribute to building a better future by applying your skills and expertise to shape the capabilities of our employees.