About the Role
This is a dynamic opportunity to join our team as a Coordinator.
* The ideal candidate will have experience in event management and coordination, with a proven track record of delivering excellent customer service.
Key Responsibilities
As a Groups & Events Coordinator, you will be responsible for:
* Managing and coordinating confirmed accommodation blocks and end-to-end management of social, wedding, and incentive groups.
* Working closely with Sales & Marketing, Reservations, Catering & Events, and Revenue Management teams.
* Liaising with clients, organizers, guests, and internal operational stakeholders.
* Analyzing and creating detailed Banquet Event Orders tailored to client requirements.
* Entering rooming lists and managing accommodation requirements for allocated groups.
* Assisting and coordinating event arrangements to exceed guest expectations from start to finish.
* Building and strengthening relationships with existing and new guests through engaging experiences and thoughtful service.
* Liaising with associates and other departments to deliver service excellence with each customer experience.
* Completing event administration tasks and offering general support to the team.
Requirements
To succeed in this role, you will need:
* Relevant experience in a similar role.
* Working rights in Australia.
* Enthusiasm to escalate your career.
* Self-motivation, drive, and energy in a fast-paced environment.
* A can-do attitude and smart solutions.
Benefits
We offer:
* Exclusive staff discounts on food and beverage and hotel rooms for you, your family, and friends.
* Flexible working hours and locations, time off to pursue your passion, paid leave during your birthday month, and more through our Life with the Works program.
* Growth, development, and progress with internationally recognized training programs and exciting career opportunities within our group.
* A genuine care for associates' physical, emotional, and financial wellbeing through our Employee Assistance Program.
* Opportunity to receive Employee Referral Incentives and work with friends.
* A workplace that values equality, diversity, and inclusiveness.