NFP | Receptionist - Casual | Animal Care Award rate from $35.15
Opportunity
AWLQ is currently seeking a Casual Veterinary Receptionist to join our Ipswich Community Vet Clinic. In this role, you'll support the veterinary team in providing exceptional customer service and care to our clients and their animals. This position requires availability during the holiday period.
You will be working alongside a team of highly skilled and passionate veterinary professionals under the banner of one of the most respected brands in animal welfare. If you're passionate about making a direct impact on animal welfare, we'd love to hear from you.
Key Responsibilities
* Answer incoming calls with strong professionalism and accurate information.
* Transfer calls to the relevant department.
* Provide strong face‐to‐face customer service and facilitate appointment setting.
* Facilitate the admission and discharge of patients.
* Ensure the register balances are reconciled at the end of each day.
* Assist with preparing invoices and other documentation as well as document management.
* Replacing merchandise in the waiting room store.
* Complete a variety of general administrative duties.
* Responsible for opening and closing the reception area, and ensuring it is clean and tidy.
* Comply with all OH&S guidelines to ensure high standards of personal care are maintained.
* Ensure issues are addressed and conflicts resolved with a high degree of maintained customer support.
* Answer a broad range of client questions associated with AWLQ and work in accordance with policies and procedures.
Essential Skills and Attributes
* Current Driver's License.
* Strong experience in a high volume intensive customer service environment.
* A minimum of 2+ years experience in administrative and reception roles.
* Intermediate Microsoft Office Suite and IT systems ability (minimum).
* Strong communication and interpersonal skills combined with the ability to resolve customer issues.
* Demonstrated affinity with animals.
* Demonstrated ability to work well with all levels of the team and wider organisation.
* Ability to work independently as well as effectively contributing in a team environment.
* Strong attention to detail.
We Offer
* Competitive remuneration aligned with experience.
* Access to an independent Employee Assistance Program (EAP) to support your wellbeing.
* Employee discountson veterinary services and retail products.
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