Overview
Interested in joining our Ningaloo Visitor Centre Team for the 2026 season? Express your interest today for available casual positions with the Shire of Exmouth! We are seeking highly motivated Customer Service Officer's to join our Ningaloo Visitor Centre (NVC) team on a casual basis.
Reporting to the Coordinator Aquarium and Tourism Services, this role is the first point of contact for visitors and customers visiting, residing in, or planning to visit the Ningaloo area. The Customer Service Officer is responsible for essential day-to-day activities of the NVC to provide customer service excellence and promote the Ningaloo Aquarium & Discovery Centre (NADC) and the Ningaloo destination.
Responsibilities
In this role you will confidently provide general tourism information for visitors to Exmouth and the Ningaloo region and provide support to tourism related activities. This role involves operating the electronic point of sales system for the sale of tickets, tours and merchandise, including but not limited to accurately and efficiently using online booking platforms, cash handling and electronic payment processing. The team is responsible for preparing the centre/store for daily visitation, including opening and closing procedures, by ensuring the NVC presents as a professional, modern, clean and highly welcoming visitor facility.
Who we are looking for
We are looking for dedicated and passionate individuals who are friendly and strive to provide outstanding customer service experiences to our community and visitors. You will have well-developed written and verbal communication skills and excellent interpersonal skills. You will have demonstrated computer literacy, including Microsoft programs, as well as experience in online booking platforms. Individuals who have an understanding of the tourism industry, a certificate in tourism, tour guiding or relevant experience will be highly regarded, but it is not essential
Hours
Hours are rostered across a 7-day operation. Weekend and public holiday work will be required and attract penalty rates. All training will be provided.
What we offer
This position is classified as a Level 4 under the Shire of Exmouth Industrial Agreement 2025 and comes with the following remuneration benefits;
* Base rate of $36.11 per hour (excluding 25% casual loading)
* Weekend and public holiday penalty rates
* Location allowance of $2,002 per annum (pro-rata for Casual)
* Up to 22% Superannuation (includes co contribution by you
* Eligibility for long service leave after 7 years of service (conditions apply), uniform allowance, employee assistance program and other well-being services.
How to Apply
How to Apply: Access the full job description and fill out the application form below. Please provide a current resume with a covering letter outlining why you believe you are the best applicant for this role.
For enquiries about this position please contact Shendell Hay, Coordinator Aquarium and Tourism Services on 08 9949 30***or reach out to us at **************@exmouth.wa.gov.au.
Applications for this position will remain open until a suitable pool of applicants is received. If you are interested in this position, we highly recommend you apply as soon as possible.
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CHIEF EXECUTIVE OFFICER
The Shire of Exmouth is an equal opportunity employer.
Applicants must be able to demonstrate they have or are able to secure accommodation in Exmouth.
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