Are you looking for a rewarding role where you can make a difference in people's lives?
We are seeking professional and empathetic Customer Service Officers to join our team.
This is an estimated 3-month temporary assignment, with a potential to extend. You will be required to work a 5 day, 35 hour week over a 7 day rotating roster between 9am-5pm.
In this role, you will be undertaking the following duties:
* Deliver professional and empathetic frontline customer service
* Attend to customer's needs, requests and enquiries within a timely and accurate manner
* Foster a positive experience for all customers given their time of need and distress
* Registering customers, providing information on support services
* Capture, process, and lodge accurately customer information and requests into the database
* Records and database management, ensuring high integrity, accuracy, and confidentiality
* Facilitate the resolution of customer complaints
* Maintain up to date knowledge of processes and technology, contribute to improvement initiatives
* Foster a positive team environment
* Ensure compliance with best practice and legislative requirements
Key skills and qualifications include:
* Demonstrated experience delivering frontline customer service
* Impeccable communication skills, both verbal and written
* Empathetic nature with remarkable interpersonal skills
* Professional, resilient and confident with a customer service delivery focus
* Solid conflict resolution and problem solving skills
* High attention to detail
* Superior organisational skills and ability to multi-task and prioritise conflicting deadlines
* Strong computer literacy and proficiency with MS office suite
* Valid Drivers licence and own transportation
Benefits include:
* $32.16 per hour + Super
* A supportive and collaborative team environment
* Ongoing training and development opportunities