This position requires managing deployment timetables and record-keeping for the jurisdictions of Victoria and South Australia. This role makes sure essential deployment documents are ready before installation. It updates customer records in Salesforce and interacts with customers.
This role is designed to keep data about scheduled work accurate throughout. It covers everything from prioritizing work to its completion on-site.
What You'll Do
The following is a list of typical duties of the Deployment & Resource Planner VIC & SA. In addition to this, all employees are expected to follow all reasonable Management directives to ensure operational needs are delivered.
Scheduling Deployments (pre-deployment)
* Work in conjunction with customers, Service Managers Vic and South Australia, and other industry collaborators such as monitoring providers, confirm & schedule installation dates
* Determine the scope of work from customers, which influences availability and any other jobs scheduled for the same day
* Validate the scope of work with the customer to ensure correct version control and lock in the final scope, prior to no further changes being accepted from the customer
* Under direction from Service Managers, use Microsoft Outlook to create placeholder bookings with all required resources
* Liaise with the Logistics team to ensure all required materials are available for scheduled works
* Creation of deployment "Cases" in the Salesforce application using customer documentation (work orders and SWFs) to ensure accuracy of Salesforce scheduled works
* Ensure that all products entering and leaving the venues is accurately tracked and captured via creation of "Work Order Line Items" within Salesforce Cases, for database integrity and accurate billing
Updating EGM Data (post-deployment)
* Run the "Installation Report" daily to capture and identify gaming machine movements resulting from scheduled works and verify that Cases have flowed accurately into the system
* Investigate and rectify any discrepancies between the Case and the Database records
* Remove relevant items from the Asset and Contract systems, to accurately represent product that has exited the venue
* Add relevant assets (including associated pricing & warranty period information) to Asset and Contract records, to accurately reflect product that has entered the venue
* Use the Installation Report to check that game names have correctly flowed through from Cases to the Database.
* Investigate any data discrepancies through utilization other personnel or sources of information to identify and resolve root cause of problems. Advance significant discrepancies if required.
Other Duties
* Support the Service Administrator with billing enquiries
* Provide support to the service administration role on ad hoc tasks as required
* Assist the Service Team with requests for information, create and run reports as required.
What We're Looking For
* Minimum three years administration experience
* Excellent communication skills, both written and verbal
* Strong ability in use of Microsoft Office package:
o Word
o Excel
o PowerPoint
* Previous experience with Salesforce along with D365 software application preferable but not essential
Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We're a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V
* World Leader in Gaming Entertainment
* Robust benefits package
* Global career opportunities
Our Values
* All about the Player
* Talent Unleashed
* Collective Brilliance
* Good Business Good Citizen
Travel Expectations
Up to 25%
Additional Information
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
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