Job Description:
As a Customer Advisor at National Australia Bank, you will be empowered to make a positive difference in the lives of our customers and communities. You will work collaboratively as a team to deliver an amazing experience to customers and demonstrate an unwavering commitment to quality.
Main Responsibilities:
* Support our Richmond branch by being the first point of contact for our customers
* Put customers at the centre of everything you do
* Work with your customers to understand their evolving needs and challenges and identify the most suitable products and services
* Ensure our customers receive a seamless, consistent, and customised experience every step of the way
* Assist our customers with account opening, unsecured lending and banking transactions
* Ensure all customer details are accurate and up to date
* Demonstrate our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy and secure
* Undertake ongoing training and development to enhance your career development
What We Offer:
* A diverse and inclusive workplace where everyone feels valued and appreciated for being their authentic selves
* A tailored onboarding and training program to ensure you are set up for success
* An attractive base salary and fantastic career-growth opportunities
* The opportunity to learn, grow and achieve in a supportive environment
* The flexibility to balance work and life tailored to fit your lifestyle needs
Requirements:
* A passion for delivering an amazing experience to customers and an unwavering commitment to quality
* An ability to work collaboratively as a team and resilience, self-motivation and energy to create our signature customer experience
* A keen eye for detail that ensures transactions are completed efficiently and accurately
* An appreciation for inclusion and the diversity of our customers