Are you an experienced and passionate hospitality leader? 2 Pugs Coffee is looking for a dynamic and driven Front of House Manager to lead our team and ensure an exceptional customer experience. At 2 Pugs Coffee, we pride ourselves on delivering quality food, fantastic coffee, and outstanding service in a welcoming, community-focused atmosphere.
As the Front of House Manager, you will be a key player in managing day-to-day operations, leading a team of front-of-house staff, and taking ownership of the customer experience. This is a fantastic opportunity for someone with 2+ years of management experience who is looking to make an impact in a fast-paced, customer-focused environment.
Key Responsibilities
Lead and manage the front-of-house team to ensure exceptional service and smooth café operations.
Handle customer inquiries, complaints, and requests promptly and professionally, ensuring that every guest leaves satisfied.
Manage daily operations including staff scheduling, ordering, stock control, and POS system.
Train and mentor new staff, providing continuous support and development to help them excel in their roles.
Monitor service flow to ensure timely seating and efficient table turnover, especially during busy periods.
Work closely with the head chef and bring creative ideas for menu changes and specials.
Ensure compliance with health, safety, and food safety regulations.
Oversee cash handling and ensure all transactions are accurate and secure.
Key Requirements
2+ years of management experience in a café or restaurant setting.
Approved Manager's Card and Food Safety Supervisor Certificate.
Barista training.
Proven experience with staff training, scheduling, and inventory management.
Ability to lead by example and foster a positive and motivating team culture.
Excellent communication and problem-solving skills.
Flexible availability to work weekends and public holidays; no late-night shifts.
Ability to thrive in a fast-paced, dynamic environment.
Why 2 Pugs Café?
No late-night shifts, allowing for a great work-life balance.
A positive and collaborative work culture that values each team member's contribution.
Opportunities for growth and development within the business.
If you are passionate about leading a team, creating memorable customer experiences, and contributing to the success of a growing café, we would love to hear from you.
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