Job Title:
Housekeeping Guest Services Supervisor
-----------------------------------
Job Summary:
This role oversees and instructs employees engaged in the operation of Guest Services for housekeeping, portering, retail services and other related functions.
The supervisor is responsible for daily replacement and scheduling of staff, dispatching jobs in Environmental Services, conducting audits to ensure high standards of patient satisfaction, safety and sanitation.
Key Responsibilities:
* Supervise employees to ensure departmental standards are met.
* Ensure daily staffing requirements are filled and working efficiently.
* Manage and dispatch tasks to both Housekeeping and Patient Transporting staff using a computer system and communicating with departments.
* Ensure all staff adhere to IPAC standards.
Responsibilities include:
* Liaising with Operational Managers, Clinical Dietitians, nursing, co-workers and staff to handle patient satisfaction issues.
* Maintaining patient service documentation in accordance with departmental policies, hospital standards and professional standards.
Required Skills/Capabilities:
* Tact and courtesy when dealing with employees and other persons in the hospital.
* Effective communication skills.
* Ability to communicate in the French Language is an asset.