We're currently supporting a large-scale transformation within a leading financial services organisation and are looking to engage a Process Analyst to map and uplift critical business processes across the operation. This is a hands-on, business-facing role focused on getting to the real process - not what's assumed and producing high-quality artefacts that stand up to governance and audit. You'll take ownership of a defined workstream, working closely with SMEs across the business to understand, document and improve end-to-end processes. Key responsibilities include: Mapping end-to-end processes across the value chain (current and future state) Facilitating workshops with SMEs to uncover how processes actually operate Translating complex, often ambiguous discussions into clear, structured documentation Producing high-quality artefacts including process maps, RACIs, procedures and gap analyses Identifying risks, inefficiencies and control gaps, with a focus on practical improvement Working within a regulated environment, ensuring outputs are fit for governance sign-off Managing your own workstream and proactively surfacing risks and issues About You You're a confident, self-sufficient Process Analyst who knows how to cut through noise and drive clarity in complex environments. We're looking for: 5 years' experience in process analysis within financial services Strong experience mapping processes end-to-end across business operations Proven ability to facilitate workshops and challenge stakeholders constructively Experience producing artefacts to a governance / audit-ready standard Exposure to regulated environments (GRC, compliance, remediation or corrections highly regarded) Superannuation or member operations experience is highly desirable Why Apply? High-impact program with strong business engagement Clear ownership of a defined workstream Collaborative, delivery-focused environment Immediate start with potential for extension If you're interested in hearing more, contact Nick Largent for additional information.