Solutions Engineering Role Overview
As a seasoned professional in solutions engineering, you will be part of the primary technical resource and internal advocate for customers. You will partner closely with sales executives to support the entire customer journey, including pipeline creation, achieving technical wins, onboarding, driving consumption, and ensuring successful renewals.
Key Responsibilities:
* Trusted Advisor: Act as a trusted advisor to aligned accounts, technical teams, and business stakeholders throughout the customer lifecycle.
* Communication Expertise: Influence decisions through effective presentations, demos, technical engagements, and workshops, showcasing your strong communication skills.
* Journey Guidance: Guide customers through a value realization journey aligned to their strategic priorities, designing technical and business-focused solutions that drive adoption and growth.
* Business Value Demonstration: Demonstrate the business value of solutions in solving customer business problems and driving target outcomes.
* Customer Success Contribution: Regularly participate in activities such as QBRs, cadence calls, customer office hours, and advanced roadmap sessions.
Required Skills and Qualifications:
* Experience: Strong experience in technical pre-sales/sales engineering roles in large and dynamic enterprise environments.
* Technical Expertise: Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms.
* Customer Engagement: Proven experience with implementing software products or solutions in large and dynamic enterprise companies.
* Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey complex technical concepts to diverse audiences.
* Problem-Solving Skills: Demonstrated ability to analyze complex technical problems and develop innovative solutions.
About This Opportunity
We are a leading provider of infrastructure automation tools, dedicated to helping organizations achieve greater efficiency and scalability. Our team is passionate about delivering exceptional customer experiences and driving business results.