Receptionist - Arcare Malvern East
Salary: Minimum $29.89 - $30.72 per hour (Victoria)
About Arcare
Arcare is one of Australia's leading aged care providers, with over 50 residences in QLD, NSW, and VIC. Our core focus is the relationship between residents, colleagues, and family members, with our staff and residents at the heart of what we do. Backed by a dedicated team of over 8,500 employees, we uphold our core values of Relationships, Uniqueness, Partnerships, and Flexibility.
Benefits
* Above award rates
* Employee discounts (Apple, Samsung, Travel, Health Insurance, Gyms, etc.)
* Allowances: Uniform, meals, shift and public holidays
* Paid training and development days
* Reward & recognition programs
* Employee assistance program
About The Role
This role offers the opportunity to create a positive and welcoming environment for residents and visitors, support staff, and ensure effective communication within the residence. You will contribute to overall patient experience and satisfaction, forming part of the leadership team.
Your Key Responsibilities
* Greeting residents, visitors, and families with a warm, welcoming demeanor.
* Managing incoming calls, directing them to appropriate departments or individuals, and handling general inquiries.
* Scheduling appointments for residents with medical professionals, therapists, or other service providers.
* Registering and monitoring visitors, ensuring security and safety protocols are followed.
* Providing information and assistance to residents and families, addressing queries and connecting them with appropriate staff.
* Assisting with administrative tasks, such as rostering, filing, data entry, maintaining records, and mail deliveries.
Skills & Experience
* Ability to manage rostering and team member allocations.
* Experience with employee scheduling software (e.g., Humanforce or Time Target).
* Adaptable, passionate, and eager to learn.
* Collaborative and effective teamwork skills.
* Excellent communication skills.
Application prerequisites
Applicants must hold Australian working rights and have a NDIS Worker Screening Check (or be willing to obtain one). Arcare values diversity and is an equal opportunity employer.
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