**Job Category **:Mulesoft - Customer Success Group
**Job Details**:
MuleSoft's Professional Services team works across every technology and system to deliver solutions to customers in every industry. As a Delivery Manager on our Services team, you will play a key part of our Services practice growth, help implement best practices and new methodologies, and help our organization continually define what delivery excellence is within MuleSoft.
Our Delivery Managers handle all aspects of the post-sale Services engagement, and you will manage a vast portfolio of customers and projects that will vary in size, complexity, industry domain, and use-case in general across their entire lifestyle. On top of driving projects toward completion, you will also play a key part in the renewal and add-on sales process.
This is a Melbourne based role.
**What you'll achieve**:
3 months:
- Complete MuleSoft product training and become an expert in our Outcome Based Delivery methodology
- Learn our Services team internal process as it relates to booking and revenue recognition, staffing and resourcing, partner engagement, and engagement kickoff and closure
- Own and manage at least one billable account in a solo capacity; take a leadership role in staffing your accounts for extensions and subsequent SOWs
12 months:
- Contribute to enhance and expand our Outcome Based Delivery methodology
- Work with Services leadership to help build out your practice
- Become a key stakeholder in your accounts renewal and add-on process through continuous collaboration with Engagement Managers, Customer Success, and Account Executives
**What you'll need to be successful**:
- Track record of executing professional services projects from start to finish with a strong prioritization and time management POV and the ability to manage customer expectations
- Engagement Planning - technical understanding, strategic mindset, translating MuleSoft vision (API-Led) into a tangible project plan
- Engagement Execution - identify and mitigate risk, status reporting, and operations
- Post Engagement - ability to identify renewal and add-on opportunities, using lessons learned and looping them back into our internal best practices
- Program management experience managing multiple projects varying in size at one time; PMP/Scrum master certifications preferred
- Technical understanding and experience with an integration solution(s) to evangelize our vision and implement it into project/account planning
- Previous Consulting and Change Management experience highly regarded
- Track record of reviving high pressure/at-risk accounts
- Highly collaborative with Services sellers, architects, consultants, third-party partners, and customers
- Generalist attributes between technology, consulting, project delivery, and internal practice building
- Familiar with PSA tools
- Familiar with both agile and waterfall methodology
- Previous domain experience within Public Sector, Higher education or Financial Services will be highly regarded
- LI-Y
**Accommodations**:
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