About the role
We are currently seeking a full time Receptionist to join our team at Mimosa Homes, a premier building company committed to producing quality homes across Melbourne. This role is responsible for ensuring the smooth day-to-day management and ongoing success of our company.
As an enthusiastic self-starter you will demonstrate initiatives to motivate the team and deliver high level customer service.
Responsibilities
* Manage all face‐to‐face and front‐of‐house contact and direct to appropriate staff in a professional manner.
* Ensure that a high standard of customer satisfaction is achieved.
* Manage all incoming phone calls in a professional manner.
* Identify customer complaints and provide appropriate feedback to management and keep records of customer interactions through company software.
* Follow communication procedures, guidelines and policies.
* Go the extra mile to engage customers.
* Build sustainable relationships of trust through open and interactive communication.
* Liaise with clients in a professional and positive manner at all times.
* Manage general e‐mail inbox and redirect all mail accordingly.
* Ensure reception and showroom areas are well maintained at all times.
* Manage all postal mail and stationery.
* Provide administrative support to the Mimosa team as directed by direct managers.
Qualifications
* Minimum 1 year of customer service or reception experience.
* Ability to work alone and as part of a team.
* Professional presentation skills.
* Excellent written and verbal communication skills and ability to engage in verbal interaction with clients.
* Strong work ethic and attention to detail.
* Exceptional organisational and time management skills and ability to meet deadlines.
Benefits
* Supportive and fun workplace culture.
* Attractive remuneration package relevant to experience and ability.
* Opportunity to be a part of a growing business and contribute to its future growth.
Please note, only shortlisted candidates will be contacted.
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