Join Australia's #1 Truck Brand at Australia's #1 Isuzu Truck Dealership.
Ballarat Isuzu is proud to be the 2024 Isuzu Trucks National Dealer of the Year, as well as the 2024 Sales, Service, and Parts Dealer of the Year.
We've also been recognised with the Dealer Excellence Award for 19 consecutive years.
We are a locally owned and operated dealership with a strong focus on customer satisfaction, performance, and community values.
As we continue to grow, we're seeking a driven Senior Service Advisor to lead the frontline of our award-winning service department.
We offer a supportive environment with top-tier facilities and long-term career potential.
About the RoleAs a Senior Service Advisor, you'll be the critical link between our valued customers, service advisors, and our skilled workshop team.
This role oversees the daily operations of the service department and works closely with the Service Manager, Workshop Controller, and Foremen to ensure seamless job flow and exceptional customer service.
Key Responsibilities:Greet and assist customers with professionalism.Manage service bookings, vehicle check-ins, and follow-ups.Prepare accurate quotes and handle invoicing.Liaise with workshop teams to ensure timely and high-quality job completion.Work alongside the Service Manager to support daily operations.Monitor department KPIs and contribute to meeting performance targets.What You BringProven experience in a dealership service department.Truck or commercial vehicle experience highly regarded.Exceptional customer service and communication skills.Strong organisational and administrative abilities.Proficient computer skills (TITAN DMS experience highly regarded).Results-driven, proactive attitude with the ability to work both independently and within a team.Commitment to maintaining a premium customer experience.Why Join Ballarat Isuzu?Be part of an award-winning dealership with an industry-leading reputation for excellence.Work with a supportive, experienced, and performance-driven team.Enjoy modern, purpose-built facilities with the latest technology.Join a proudly local owned business that genuinely values its people and community.Ongoing career development and opportunities.Apply Now: Send your resume to ******
For a confidential discussion, call Jonnie Arnel on 0435 800 609.
Seniority levelMid-Senior level
Employment typeFull-time
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