Absorb the abundance. Ace Hotel Sydney seeks kind, curious and industrious humans to join our family.
Ace Hotel Sydney is our first-ever spot in Australia, inhabiting an historic building set in the verve of Surry Hills. Inspired by the neighborhood’s vibrant rhythm, Ace Sydney is home to a bustling public Lobby alive nearly nightly with DJs and performers, a rebellious art program and sunken lounge just off the Lobby bar. We’ve also got three distinct restaurants led by award-winning culinary pros. Now all we need is you.
Joining our team means more than just working at one of Sydney's iconic venues. It's about becoming a key player in a community-driven, creative, and original team.
Here's what you can look forward to:
Exceptional Work Environment: Be part of one of Sydney's best new venues.
Team Emphasis: Join a team that values community, originality, and creativity.
And that's not all! Enjoy attractive staff benefits, including:
Generous Discounts: 50% discount for you and 6 friends across all Ace Sydney food & beverage outlets (Kiln, Lobby, Loam, Good Chemistry).
Global Room Rate Discounts: Benefit from exclusive discounts on Ace accommodations worldwide.
Retail Perks: Access special discounts on Ace retail products.
Work with Friends Bonus: Recommend a friend to work with us at Ace Sydney and receive a $300 bonus when they hit the 90-day mark.
Reward & Recognition: We offer a variety of programs and events designed to celebrate and acknowledge the hard work and dedication of our team.
Health & Wellbeing: Your wellbeing is our priority, with initiatives that support a healthy work-life balance, including access to a superior Employee Assistance Program (EAP).
Community Engagement: We encourage giving back to the community by providing dedicated volunteer leave for employees to support causes they care about.
Convenience & Perks: Enjoy the benefit of discounted staff parking, making your commute easier and more affordable.
The Gig
As Duty Manager at Ace Hotel Sydney, you’ll be leading the daily charge across Front Office operations for 255 rooms—keeping things smooth, upbeat, and always guest-first. You’ll manage a team of front-facing legends, tackling curveballs and ensuring every guest experience is seamless from check-in to check-out.
Lead the daily operations of the Front Office, including reception, bell services, and guest experience
Supervise, coach, and support Guest Service Agents, Front Office Supervisors, and Bell Staff
Own guest escalations and turn challenges into five-star resolutions
Coordinate daily rosters and manage shift coverage in collaboration with the Director of Rooms
Take charge during emergency situations as Chief Warden, ensuring guest and team safety
Oversee hotel retail offerings, including stock levels, sales performance, and monthly audits
Deliver and organise training to ensure team members are well-versed in service standards and hotel procedures
Foster team culture, lead by example, and contribute to an inclusive and positive workplace
Maintain accurate records, daily reports, and staff compliance with WHS and liquor licensing
About You
You’re a natural leader with strong hotel know-how, cool under pressure, and always ready to support the team around you
You thrive in a people-first environment
Previous experience as a Front Office Supervisor or Duty Manager in a hotel environment
Proven ability to manage and mentor a team in a fast-paced setting
Strong communication and interpersonal skills—you handle issues with confidence and care
Skilled at prioritising tasks and keeping operations running smoothly under pressure
Big-picture thinker with a strong eye for detail and process
Always guest-focused, with a positive attitude and a passion for creating a welcoming environment
Committed to building and maintaining a healthy team culture
Flexible to work a rotating roster including weekends, evenings, and public holidays
Ace Hotel acknowledges the Gadigal people of the Eora Nation, the Traditional Custodians of this land. As one of the oldest living cultures on earth, we celebrate their age-old connections to Country along with the knowledge, determination, patience and generosity of all First Nations people. Past, present and future, this is Aboriginal land.
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Your application will include the following questions:
* How many years' experience do you have as a Front Office Duty Manager? Which of the following statements best describes your right to work in Australia? How many years of people management experience do you have? Which of the following First Aid accreditations do you currently hold? Which of the following property management systems (PMS) do you have experience with? What's your expected annual base salary? How many years' experience do you have as a Front Office Agent? How much notice are you required to give your current employer?
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