* Casual opportunity available
* Demonstrated customer service skills, with the ability to speak confidently and deal with difficult patrons.
* ($35.13 hour + superannuation) based on skills, qualifications and experien ce
Why Choose Us
Townsville City Council is the largest local government authority in Northern Australia. We are committed to creating value by growing Townsville through driving economic diversity and generating an enriching lifestyle.
Our organisation provides and maintains close to $9 billion worth of community assets including water and wastewater network and treatment plants, bridges, drainage, roads, waste management, community facilities, sporting venues and more.
We contribute to an active lifestyle for our residents and visitors through events, providing recreational facilities, protecting the natural environment and heritage, while creating a mentally and physically healthy city.
We are driving economic diversity and cultivating an enriching lifestyle, growing a city for this and future generations by building a vibrant, sustainable and innovative city.
Council's vision is for Townsville to be a connected, lifestyle driven and innovation focused city while continuing to deliver service excellence and to be led by our community to create an exciting today and future.
Our Vision:
A globally connected community driven by lifestyle and nature.
Our Purpose:
Grow Townsville
Our Values:
Safety, Excellence, Respect, Value, Enjoyment
About The Role
This position plays a key role in entertainment and special events in Townsville and the North and working collaboratively across Council to champion our purpose of Growing Townsville and to deliver the Corporate Plan in consultation with the Townsville Community.
Council's Performing Arts team, located at the Townsville Civic Theatre, offer a range of entertainment and special events and provide an environment to further develop performing arts in Townsville and the North. The Front of House Usher works under the general direction of the Front of House Supervisors. The main duties are to check tickets are valid, show patrons to their seats, monitor their safety, uphold the Theatre's policies, provide a high level of customer service, and respond appropriately in an emergency.
About You
Our ideal applicant will have:
* Demonstrated customer service skills, with the ability to speak confidently and deal with difficult patrons.
* Good sight, hearing, and mobility in order to assist patrons when needed, including in a low-light environment.
* Flexible availability - Available to work across seven days/nights.
* Basic literacy and numeracy skills.
* Proven ability to work in a small team environment.
* Problem solving abilities and skills.
* A professional and positive attitude.
* Proven ability to direct people in an emergency.
* Basic knowledge of the performing arts industry.
How To Apply
Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume and attached copies of any licences and qualifications as per the key requirements of the role.
If you wish to discuss this position further, please contact
For Further Information Review The Position Description.
Closing Date: 11.45pm, Wednesday 28th January 2026
What We Offer
* Long Service Leave available pro rata after seven years
* Salary Sacrifice opportunities
* Learning and Development opportunities
* Fitness Passport program offering discounted membership to selected gym, pool, and yoga facilities
* Employee Loyalty Program offering discounts at selected local businesses
* Employee Assistance Program
* The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.
We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply
All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a 'zero tolerance' policy to drugs and alcohol in the workplace.
If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact
or phone for a confidential discussion.
Attachments
* Various_Front of House Usher_PD_Updated