The Mental Health Liaison Officer is responsible for the autonomous management of their own caseload of patients, providing a comprehensive, specialist health service for clients with often complex health and social needs. The role is based within an established outreach team serving clients from the health inclusion sector and is primarily delivered in close collaboration with the local councils Housing Needs Service.
Main duties of the job
The post holder will work independently and alongside other healthcare professionals to assess, diagnose, and treat patients, initiating direct referrals where appropriate. They will provide support, advice, joint assessments, and education, and play a key role in improving partnership working to enhance health and housing outcomes for complex service users experiencing disadvantages due to health inclusion.
About us
Bevan Community Benefit Society is a growing, progressive and award winning Social Enterprise. We are an integrated health and social care model that provides a holistic approach to health and wellbeing to vulnerable groups throughout Bradford, Leeds, Wakefield, Calderdale & South Milford.
Job responsibilities
Manage safeguarding concerns appropriate to yourrole and level of training.
To liaise with and act upon referrals frompatients and members of the team within the organisation.
The post holder will take a lead role inpromoting partnership working around mental health, both internally andexternally.
The post holder will have responsibility formental health specific clinical governance activity within organisation whichwill include the monitoring of standards of care and service, staff support,continuous professional development, supporting practice education, clinicalsupervision and the implementation of policy and clinical guidelines.
The post holder will provide crisis interventionto patients.
Works in partnership with General Practitioners,Consultants, Nursing and Social Care colleagues to manage patients with arange of acute, non-acute and chronic mental health conditions.
Refers patients as appropriate to other membersof the multidisciplinary team, secondary care and to other statutory andvoluntary organisations.
Provides and promotes evidence based care in linewith appropriate clinical guidelines and works within clinical protocols,professional guidelines and codes of conduct.
Works within all relevant policies and proceduralguidelines.
Where the post holder is an independentprescriber- prescribes, administers and supplies medication without owncompetence.
Challenge professional and organisationalboundaries, identify areas for skill/knowledge development and apply these topractice to provide continuity and high quality patient health care.
Communicates highly sensitive condition relatedinformation to patients, relatives and carers.
Audits outcomes of care against standards andinitiates changes as necessary.
There will be a necessity to provide streetoutreach services as part of this role which will involve providing servicesfor patients in locations outside of the surgery environment.
Proactively works with the community and otherstatutory and voluntary agencies empowering, enabling, encouraging andsupporting individuals, families and groups to address issues which affecttheir health and social well-being.
Initiates and carries outprogrammes of health screening.
Uses developed communication, negotiation,conflict management skills which require empathy, reassurance and persuasiveskills where there can be significant barriers to acceptance which need to beovercome.
Keep accurate, contemporaneous documentation andcare plans in accordance with the Nursing and Midwifery Council, local andnational guidelines.
Develop effective communication links with otherprofessionals and agencies across all boundaries, at all levels of theorganisation including users, carers, social care and the voluntary sector toinsure effective delivery of care that provides the best outcome possible forservice users.
To listen and empathise with the needs ofindividuals interfacing with the service adjusting communication stylesaccordingly. Work effectively with interpreters.
To maintain competencies and professionaldevelopment by regularly attending appropriate up dates and workshops toensure a high standard of quality care is delivered.
Works collaboratively and in partnership withother practitioners on care practices, delivery and service development.
Plansand delivers own clinics.
Acts as a role model for nursing staff within theteam and provides strong leadership across the organisation.
Research and facilitate change in practicedesigned to improve clinical outcomes and meet the needs of patients and caregivers that are consistent with local/national standards and currentresearch.
Workscollaboratively as a team member to achieve the objectives of the team.
To recognise ethical and legal issues which haveimplications for nursing practice and clinical governance and contribute tothe implementation of systems to ensure clinical governance processes.
Partakesin clinical supervision for own development.
Attendance at MDTs to advocate for service users and theHousing Needs Service from a health perspective. Actively participates inclinical and practice meetings.
Acts asmentor for nurses, HCAs and other professionals.
Leads onsetting standards and promotes best practice around mental health.
Acts with honesty and integrity at all times andacts as a positive ambassador for Bevan Healthcare. Understands the social enterprise model andethos.
Undertakeappropriate mandatory training.
Participate in networking and sharing practiceevents with other nurses within the locality.
Working within the guidelines and protocols ofthe Nursing and Midwifery Council, foster an empowering attitude withcolleagues.
Lead and manage projects as appropriate includingoutreach services.
Provides expert advice on educationalopportunities relating to specialist knowledge and skills in clinicalpractice at an individual, team and organisational level to facilitate andensure the development and support of both standard and advanced nursingpractice.
Assist with the recognition, assessment anddevelopment of the learning needs of colleagues, participating in thecreation, delivery and evaluation of learning opportunities that fulfil theserequirements.
Obtain, analyse, shareand use current information for decision making.
Use information as abasis to raise standards of practice and service delivery.
Participate in researchand clinical audit projects/QOF/KPPIs.
Foster a culture oflifelong learning to colleagues and students.
Regular involvement in research/evaluation and/ordevelopment work which may be as part of one or more formal researchprogrammes or activities.
Identifies, applies and disseminates researchfindings relating to clinical practice.
Supports practitioners toundertake audit within service specific areas.
Person SpecificationExperience
* Demonstrate the application of evidenced based practice.
* Able to demonstrate a depth and breadth of current issues and policies within the NHS and inclusion healthcare and have the ability to translate into practice.
* High level of clinical skills and competency relevant to the role.
* Understanding and experience of interagency working and adult and child safeguarding.
* Evidence of research being published.
* Public health experience.
* Experience of working with vulnerable migrants, homeless and other vulnerable groups.
* Experience of teaching or mentoring students or groups.
* Experience in research, audit and benchmarking.
* Experience of clinical governance and risk assessment.
Qualifications
* Registered Nurse - Mental Health.
* Degree in relevant subject or willing to work towards.
* Evidence of continuing professional development.
* Independent prescriber.
Skills
* Able to communicate highly complex, highly sensitive and/or contentious information, including where there are barriers to understanding.
* Demonstrate high level of self-awareness i.e. strengths and weaknesses, personal qualities and skills.
* Able to communicate with a wide range of people at all levels of the organisation.
* Demonstrates motivation, reliability and commitment to team working and development of others.
* Flexibility, commitment and adaptability. Can demonstrate an ability to value others opinions.
* Committed to the social enterprise model of business and patient care.
* Frequent periods of concentration. Work pattern unpredictable and multi-tasking required.
* Occasional requirement for prolonged concentration.
* Occasionally required to work outside normal working hours and across other sites within the organisation.
* Able to deal with exposure to distressing circumstances, or highly emotional events.
* Able to cope with exposure to aggressive behaviour.
* Experience of working with interpreters.
* Commitment to reducing health inequalities.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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