Become a Showroom Customer Service Consultant at Aidacare Pty Ltd, located in Victor Harbor, SA.
Location
Victor Harbor, SA
Hours
Monday – Friday, Full Time Permanent
Reporting to
Diana Phillips – Regional Retail Manager
About The Role
This role blends customer service and administration (approximately *****).
You will support clients in finding Assistive Technology that enhances mobility and independence, while managing the administrative processes that make this possible.
On Any Given Day, You Might Be
Demonstrating products in the showroom with clients and therapists
Preparing quotes and processing orders
Managing online and email enquiries
Liaising with funding bodies to ensure client needs are met efficiently
Key Responsibilities
Provide face-to-face and online customer service, ensuring a positive client experience.
Accurately prepare and process quotes, orders, and funding documentation.
Navigate multiple computer systems (web-based and proprietary) to manage enquiries and records.
Respond promptly to email and online enquiries in a professional manner.
Liaise with therapists, government funding agencies, and clients to coordinate timely solutions.
Maintain showroom presentation and stock as required.
Skills & Qualifications
Minimum typing speed of 30 wpm with strong computer literacy (essential).
Previous customer service or administrative experience preferred.
Excellent written and verbal communication skills.
Ability to remain composed in a fast-paced, high-volume environment.
Strong organisational skills with attention to detail and accuracy.
Willingness to obtain relevant checks (Police/NDIS Worker Screening).
Benefits
Employee discounts on Aidacare health equipment products and services.
Quarterly incentive scheme.
Employee Assistance Program (mental wellness support).
National benefits program (retail, insurance, gym and more).
Comprehensive training program to equip you for success.
About Aidacare
Aidacare is a national leader in the Healthcare Equipment industry, with over 1,300 staff across 90+ locations.
We pride ourselves on innovation, excellence, and supporting our clients to live more independently.
How To Apply
If you're organised, tech-savvy, and enjoy helping people, we'd love to hear from you.
Click "Apply Now" to join our Victor Harbor team and make a real difference.
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