What You'll Do
As an Operations Agent Senior you will play a key role in the day‐to‐day next flight operations, providing the key link between next flight customers, airlines, courier drivers, and internal stakeholders. You will be supported by our Operations Support Agents who will engage our customers regarding deliveries, to ensure we can get their freight to where it needs on the target flights to meet agreed deadlines.
* Provide customer resolutions for both internal and external customers
* Direct movements of time critical freight for next flight movements
* Collaborate with other teams within the business
* Work closely with airlines to ensure coordination of time critical deliveries
Post Code: 4009 | Brisbane Airport
What You'll Bring To The Team
* Previous airline experience desirable
* Outstanding customer service experience
* Safety focused with an understanding of chain of responsibility
* Exceptional written and verbal communication
* Ability to work within a fast‐paced team environment
What's in it for you?
Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross‐functional projects – we make sure you have everything you need to become anything you want to be. Whether it's professional courses or on‐the‐job learning, leadership development or technical skills and training, tutoring, coaching, or mentoring. The depth and breadth of learnings are boundless with free in‐house training & development programs and paid tuition assistance.
* Health & wellness, employee assistance, and rewards and recognition programs
* Special employee discounts on computers, electronics, health insurance, travel packages, and much more.
Interested?
Everyone at FedEx has a part to play. It's about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you're a business leader or delivery driver, you'll be empowered to take responsibility and overcome each challenge in your own way. If this position and working environment sound like the right fit for you, then don't wait and please apply today.
We are an equal opportunity / affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
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