Join Our Team – Customer service officer
Do you love the water, meeting new people, and being part of a fun, high-energy team?
We deliver unforgettable, adrenaline-filled water sports experiences right here on the Gold Coast, and we’re looking for a recent team member to join us!
This role is perfect for someone who enjoys working with people and wants to be part of an industry built on fun and adventure.
About the Role
You’ll be the first point of contact for our guests, making sure they feel welcome and ready for their experience.
- Greeting and checking in guests
- Processing and confirming online bookings & managing availability
- Handling phone and email enquiries
- Selling photo and video packages
- Opening and closing the office (once trained)
- Keeping the office space clean and presentable
What We’re Looking For
The ideal candidate will bring energy, professionalism, and a genuine love for people.
- Excellent communication skills (in-person, phone & email)
- Friendly, approachable and positive attitude
- Trustworthy, reliable and punctual
- Confident working independently and in a team
- Local resident (Gold Coast or nearby)
Highly regarded (but not essential):
- Experience with boats (commercial or recreational)
- Parasailing or water sports experience
- Strong swimming ability (100m swim and in-water rescue skills)
Availability
We are busiest during weekends, school holidays and Christmas, so availability during these periods is essential. Weekday shifts will also be offered.
What We Offer
- Averagely 20 hours per week, with extra shifts available during peak times i.e school holidays/public holidays etc
- Opportunities for increased hours and potential progression to part-time for the right candidate
- A supportive, fun team environment in one of the Gold Coast’s most exciting industries
If you’re reliable, enthusiastic, and love making people smile, we’d love to hear from you!
Salary details are not provided here. Your application will include the following questions:
- How many years' experience do you have as a Customer Service Representative?
- Which of the following statements best describes your right to work in Australia?
- Do you have a current Australian driver\'s licence?
- Do you have experience in a sales role?
- How many years' experience do you have in the hospitality & tourism industry?
- Do you have customer service experience?
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What can I earn as a Customer Service Representative
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📌 Customer Services Officer
🏢 GC Jet boat and Parasail
📍 City of Gold Coast