Job Title: Membership Manager
About the Role:
We are seeking an experienced and results-driven Membership Manager to lead our team of Member Support Consultants in achieving membership growth and delivering exceptional member experiences.
* The ideal candidate will have a proven track record in sales, customer service, and team management, with the ability to motivate and develop their team members.
* They will be responsible for managing the daily workflow of the club's MSC team, ensuring the club reaches monthly sales targets and achieve individual and team performance goals.
* The successful candidate will also assist with the delivery of sales training to develop the MSC team and support the Club and Regional Manager in developing initiatives to drive membership growth.
Key Responsibilities:
1. Manage the daily workflow of the MSC team to ensure the club reaches monthly sales targets.
2. Achieve individual and team performance goals, including monthly and annual sales targets.
3. Create a structure to ensure the MSC team achieves their daily minimum performance criteria.
4. Assist with the delivery of sales training to develop the MSC team.
5. Support the Club and Regional Manager in developing initiatives to drive membership growth.
About You:
* You will have a strong background in sales and customer service, with the ability to hit KPIs and develop a culture that inspires prospective members.
* You will possess excellent communication and interpersonal skills, with the ability to work effectively with colleagues and members.
* You will be a motivated and results-driven individual, with a passion for delivering exceptional member experiences.
What We Offer:
* A competitive salary package, including base salary and commission.
* A comprehensive benefits package, including health insurance and superannuation.
* The opportunity to work with a dynamic and forward-thinking organization.
Elevate Your Career:
At Fitness and Lifestyle Group, we are committed to helping our employees grow and develop their careers. We offer a range of learning and development opportunities, including training programs, mentorship, and career progression.