About Us At Development Victoria, we’re passionate about making Victoria a great place to be. We create vibrant places across our state, through diverse and strategic property development and urban renewal projects. As the Victorian Government’s development arm, we revitalise iconic public buildings, create important community, creative and sporting facilities and repurpose public land, for all Victorians. We also build great homes and communities where people and businesses can thrive, catering for different budgets, lifestyles, and people - designed to be sustainable and affordable. Job Description Your New Role As a Service Desk Analyst, you’ll provide first line technical support to Development Victoria staff, helping resolve IT issues quickly and professionally. You’ll troubleshoot hardware, software, applications, and network related queries, log and track incidents in ServiceNow, and work closely with internal teams and external vendors to ensure smooth, reliable operations. You’ll also support user account provisioning, AV setup, equipment installation, and contribute to improving knowledge base articles and service processes. This is a hands on, customer focused role where your technical knowhow and communication skills will make a real impact every day. Core Accountabilities: Resolve incidents and service requests at first contact wherever possible Provide first and second level technical support across applications, hardware, operating systems and network issues Log all incidents and requests accurately in ServiceNow Coordinate hardware and software acquisition and installation Contribute to problem solving activities and knowledge base improvements Maintain ICT operational environments in line with security policies Complete user provisioning and deprovisioning Perform application admin tasks following SOPs or change processes Set up meeting rooms, manage AV requirements and troubleshoot issues Process vendor invoices in line with expectations Desired Skills and Experience About You You will be someone who enjoys solving problems and supporting people in a fast paced technology environment. You will bring: Experience in an IT Service Desk role (2 years preferred) Strong troubleshooting skills across desktop, applications and hardware Familiarity with Microsoft 365, Teams, SharePoint and Windows environments Experience with ServiceNow, ITIL practices and Active Directory (desirable) The ability to explain technical concepts in plain, clear language Strong attention to detail and a structured approach to managing tasks A calm, helpful and customer focused attitude The ability to work both independently and collaboratively Employee Benefits We drive strong collaboration and support our teams to work virtually and flexibly. Professional development opportunities available including; Study support Leadership development programs Opportunity to participate in cross functional working groups that drive diversity and inclusion and sustainability initiatives. Novated leasing Purchase leave Paid parental leave Technology salary sacrifice Employee referral bonuses Health & Wellbeing initiatives such as EAP and mental health and wellbeing leave Access to group life & group salary continuance insurance Modern onsite facilities Application Process Please apply via our careers page linked to this advertisement, applications will not be accepted via email. Please note: The preferred candidate will be required to complete a national police record check prior to an offer of employment being made. At Development Victoria, we work flexibly and value diversity, and we invite you to talk to us about any preferences or adjustments you may value or require to either our recruitment process or the role itself. If you identify as a person with disability, please let us know how we can provide additional support to your application. Application Deadline: Please submit your application by 1 February 2026. Applications received after this date may not be considered. If you require further information about this role, please contact Recruitment Enquiries recruitment.enquiries@development.vic.gov.au We respectfully request no agency approaches. We will not be responsible for any fees related to unsolicited resumes being sent to anyone here in our business.