* Computer Systems Officer Level 3
* Ongoing, Full-Time
* Parramatta
About us
The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.
About the role
We have an opportunity for a Security Administrator to be part of our Network and Security Platform Services, Technology and Communication Services Command. The Security Administrator is responsible for operational responses to Network Security Threats, Events and Incidents, and providing and tracking problem tickets to improve network security services and posture. The role monitors, evaluates, and maintains systems and procedures to protect data systems and databases from unauthorised users, identifies potential threats, responds to security violations, and contributes to determining causes of security breaches.
This role supports the day-to-day operational stability of NSW Police Force ICT security systems by delivering technical administration, service management, and frontline operational support across key security and identity platforms. The role is responsible for certificate and user account lifecycle management, PKI operational support, SSO/WebSEAL configuration assistance, user account administration, secure access technologies (including SASE), and coordination of incidents and service requests across multiple ICT teams.
Key accountabilities:
* Certificate & PKI Administration
o Support the maintenance of NSWPF PKI infrastructure, trust stores, perform certificate renewals, updates, and replacements across enterprise systems.
o Assist in troubleshooting certificate-related authentication issues.
* Identity & Access Management (IAM)
o Manage user accounts, groups, profiles, and access privileges within Active Directory.
o Support Single Sign-On (SSO) services and assist with WebSEAL/junction configuration, health checks, and issue triage.
* Secure Access & Network Security Support
o Provide operational support for Secure Access Service Edge (SASE) technologies.
o Escalate issues to Level 3 support and vendors as required and assist in service diagnostics.
* Incident Triage & Cross-Team Collaboration
o Perform initial incident assessment, prioritisation, and assignment.
o Collaborate closely with Security, Infrastructure, IAM, and Networking teams to resolve complex issues. o Coordinate follow-ups and ensure timely progression of tasks.
* Auditing & Compliance
o Conduct routine audits of user access, certificates, system logs, and configuration compliance.
o Assist with evidence collection and reporting for internal and external audits as required.
* Ticket & Queue Management
o Monitor, manage, and prioritise service tickets in accordance with SLAs.
o Ensure accurate documentation of troubleshooting activities and resolutions.
* Operational Support & Documentation
o Contribute to operational runbooks, knowledge articles, and technical documentation.
o Follow established processes for incident, change, and problem management
If you are interested to apply, please ensure that you are providing an up-todate resume and a covering letter outlining what key experiences that you bring to ensure that operational objectives are met in line with the needs and expectations of the NSW Police.
View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role)
What we can offer you
At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:
* competitive salary;
* flexible work options;
* opportunity to purchase leave;
* annual leave loading;
* corporate wellbeing programs including seminars and the Fitness Passport;
* free annual influenza vaccination;
* salary packaging options via superannuation contributions or a novated vehicle lease;
* convenient location for public transport and to shops etc; and
* in-house gym facilities.
How to Apply
Applications can only be submitted electronically via the I Work for NSW website.
To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.
Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.
Please address each of the following Target Questions (500 words per question) in the text boxes provided in the online application or attach as a separate document.
Target Question 1:
Describe a time when you responded to a security, identity, or access-related incident (such as a certificate issue or SSO outage) in a complex ICT environment. What actions did you take, and what key lessons did you take away from the experience?
Target Question 2:
Tell us about a time when you had to take initiative to organise a change activity in a complex ICT environment? How did you do your planning, prioritise tasks and keep stakeholders informed. Briefly describe the outcome.
Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process.
If you require any further information about this opportunity, please contact the hiring manager Arafat Rahman via 0436 668 206.
To be eligible to apply for this role, you must meet one of the following statuses:
* an Australian Citizen;
* a permanent resident of Australia; or
* a New Zealand citizen.
Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.
Our commitment to Diversity:
At the NSW Police Force, we are proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.
We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.
We understand that the recruitment journey may present unique challenges. If you:
* Identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at
* Identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at
* Are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at
This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
For more information on applying for roles with the NSW Police Force click here
Thank you for your interest in this role. We look forward to receiving your application.