Description At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Nght Auditor Guest Experience Expert because together, we are better. Start your career at Sheraton, where you don't just work - you belong. Primary Duties: · Coordinate Front Office operations during shift and ensure adherence to all Standards and Procedures. · Deal with problems and complaints received with the support of Duty Managers. Immediately act to restore guest satisfaction, demonstrating Marriott Standards at all times. Ensure all incidents are communicated to the Manager on Duty. · Notify and assist in investigations in all matters pertaining to safety and security. · Timely dissemination of information throughout the entire Front Office Department. In addition to this, any information relevant to the operations of the resort in general is to be communicated to the Resort Operations Manager or General Manager. · Ensure Guest Service agents have correctly prepared for arrivals. Support your Guest Services team with general operational tasks Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations Assign rooms according to guest requests and preferences whenever possible Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings any late departure fees. Service: · Actively solicit guest feedback to seek continual improvement in service and to ensure guest satisfaction. · Apply a courteous and professional approach toward guests and fellow associates at all times, in line with the Marriott Customer Service Standards. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.