Free ParkingAbout Our ClientJob Opportunity: Customer Service Team Lead - 12 Month FTCLocation: Epping, Melbourne, AustraliaOur client, specialises across the agricultural technology industry sector, is looking for an experienced and passionate Customer Service Team Lead to join our Melbourne team on a 12-month fixed-term contract (FTC), supporting a maternity leave vacancy.Job Description About the Role:As a Customer Service Team Lead, you will play a crucial role in overseeing the daily operations of our customer service team, ensuring we continue to deliver the highest levels of service to our clients.
You will lead by example, providing guidance, coaching, and support to your team, while driving operational excellence.Key Responsibilities: Lead and motivate a high-performing customer service team to achieve individual and team goals.
Monitor team performance, providing regular feedback and coaching to drive continuous improvement.
Serve as a point of escalation for complex customer issues, ensuring timely resolution and client satisfaction.
Collaborate with cross-functional teams to streamline processes and enhance the customer experience.
Foster a positive, collaborative, and customer-focused culture within the team.
Ensure compliance with internal policies and industry regulations.
Support team members with their professional development and growth.
The Successful ApplicantAbout You:You are a dynamic leader with a proven track record in managing customer service teams, preferably in a fast-paced environment.
You have strong communication skills, the ability to build strong relationships, and a passion for delivering outstanding customer experiences.Skills and Experience: Previous experience in a leadership or team lead role within a customer service environment.
Strong problem-solving and conflict resolution abilities.
Excellent communication skills, both verbal and written.
A proactive, adaptable, and solutions-focused mindset.
Strong organizational and time management skills.
Experience with CRM and customer service tools is highly desirable.
What's on OfferInclusive, collaborative, and supportive work environment.