As a Technical Dispute Resolution Specialist, you will play a pivotal role in ensuring seamless complaint resolution, regulatory compliance, and process excellence.
The ideal candidate will possess extensive experience in general insurance operations, with a strong background in risk management and compliance, as well as hands-on claims handling expertise.
Key responsibilities include:
* Providing technical guidance and insights to support continuous improvement, training, and the Learning & Development framework.
* Conducting portfolio reviews and escalating systemic issues to ensure effective dispute resolution and regulatory compliance.
* Building and maintaining strong internal and external stakeholder relationships to stay ahead of industry trends and influence best practices.
Required skills and qualifications include:
* Extensive experience in general insurance operations with a strong background in risk management and compliance.
* Hands-on claims handling expertise.
* Demonstrated leadership, planning, and problem-solving skills with high attention to detail and analytical capability.
Benefits include:
* Hybrid working arrangements to enhance work-life balance.
* Life leave supporting life events.
* Free holistic wellbeing coaching, nutritional, confidential counselling, financial, and legal advice.
* 18 weeks' gender-equal flexible leave for all new parents.
* Voluntary super contributions and company matching.
* Reimbursement of income protection insurance and Death and Total Permanent Disability insurance premiums.
* Discounts on insurance products, car hire, hotels, goods, and services.