* Follow guidelines in relation to human resources, records management, finance, travel and administrative policies and procedures. * Provide front-facing customer service by answering phone calls and addressing front counter enquiries efficiently in a dynamic and fast-paced environment. * Follow guidelines in relation to maintaining vehicle, building and equipment in line with departmental procedures and policies to facilitate the effective functioning of the service centre. * Provide high level and efficient administrative support services to the SCAN team coordinator and SCAN team to facilitate the effective functioning and operation of the SCAN team process and ensure a quality service is provided to clients * Administer financial processes including procurement, ordering, payments of accounts, petty cash, Carepay and monthly monitoring and reconciliation in accordance with current legislative and departmental accounting practices. * Administer HR processes in accordance with current legislation and departmental policies * Provide information to internal and external clients regarding office services and procedures to promote quality customer service through reception (telephone and counter enquiries), email and other forums. * Provide a sound knowledge in a range of software packages and databases in the administration of services provided by the service centre. * Work collaboratively with team members and understand the roles and responsibilities within the service centre to deliver efficient services. * Use, update and monitor relevant databases and files in line with departmental policies and guidelines to ensure accuracy of data. * Develop and maintain professional and collaborative relationships and communicate with internal and external stakeholders to achieve positive outcomes. * Priorities and coordinate activities in a team environment to meet deadlines, and to be flexible in a changing work environment. * Performs ad hoc duties consistent with the responsibilities of the role as directed by the line manager or their delegate. Applications to remain current for 12 months.