Key Role: Freight Solutions Officer
About the Job
We are seeking a highly skilled and detail-oriented Freight Solutions Officer to join our team. As a key member of our Freight Investigations Team, you will play a crucial role in resolving freight issues and providing exceptional customer service.
Responsibilities
* Investigate and resolve freight issues in a timely and professional manner.
* Provide excellent customer service through prompt responses to queries and effective issue resolution.
* Conduct regular inspections and repackaging of freight to meet customer needs.
* Manage administrative tasks related to damaged, repacked, and unidentified freight.
* Collaborate with operations and customer service teams to ensure seamless delivery of services.
Requirements
To be successful in this role, you will need:
* Strong problem-solving and communication skills.
* A customer-focused approach with a keen eye for detail.
* The ability to work effectively in a fast-paced environment.
* Adaptability and a proactive attitude towards resolving issues.
What We Offer
We offer a range of benefits that support your career development and well-being:
* Competitive salary above industry standards.
* Ongoing training and mentoring to help you grow in your role.
* Flexible working arrangements, including remote work options.
* Inclusive parental leave policy that supports all parents and carers.
We celebrate diversity and inclusivity in the workplace and welcome applications from candidates from diverse backgrounds.