Caring Support (NSW) Pty Ltd – Cessnock NSW
House Manager/Team Leader for (Disability Services)
Cessnock, Maitland & Hunter NSW
Permanent Position
Salary Negotiable
We are seeking an experienced House Manager/Team Leader to join our dedicated and compassionate team, committed to promoting inclusion, independence, and the overall wellbeing of our clients and staff.
In this role, you will play a pivotal part in enhancing service quality, strengthening team capability, and driving best practice outcomes across the service.
About the role
As a House Manager/Team Leader, you will provide strong, values-driven leadership to a dedicated team, fostering a safe, supportive, and empowering home environment for both participants and staff within the Supported Independent Living (SIL) setting. This role involves a balance of direct participant support and dedicated administrative responsibilities, including accurate documentation, effective stakeholder communication, and coordinating and accompanying participants to medical appointments as required.
* Build strong, respectful relationships with participants, families and stakeholders.
* Adhere to the NDIS legislation, policies and procedures to ensure appropriate health, safety and wellbeing in the workplace.
* Implement and review care plans, routines, task lists and 1:1 supports that are truly person-centred and goal focused.
* Supervise and mentor SIL staff day-to-day, including buddy shifts and on-the-job coaching/supervision.
* Respond to staff enquiries and keep all documentation accurate and up to date.
* Promote independence, capacity building, social inclusion and participant choice in all aspects of daily life.
Why you'll love working with us
We are a value-driven organisation where people, quality service and fun matter. Like other leading disability providers, we believe a fulfilling career helps you reach your full potential.
You can expect:
* Balanced work: Permanent with an even mix of hands‐on support and office/admin, so you're never stuck only behind a desk or only on the floor.
* Supportive, upbeat culture: Work with a team that values professionalism, inclusion, flexibility and having a laugh while doing excellent work.
* Fair and transparent pay: SCHADS Award remuneration, based on your experience and qualifications, with access to additional training and learning.
Requirements
* Qualifications and/or substantial experience in disability SIL homes.
* Demonstrated experience supporting people with disability in SIL, group homes.
* Strong leadership skills – you set the tone, model best practice and bring your team with you.
* Excellent communication and relationship building skills with participants, families, staff and external stakeholders.
* Proven ability to plan, delegate, prioritise and stay organised in a fast paced, changing environment.
* Experience with behaviours of concern, including complex or high-care needs, Incident response and complaint management.
* Must have solid computer skills (Office365 – Microsoft Teams, Word, Excel, Outlook, rostering/care systems).
* Ability to participate in an afterhours rotating roster.
* Sound knowledge of NDIS Practice Standards, rights-based approaches, and person-centred service delivery.
* Strong attention to detail, particularly in documentation, reporting, and follow-through of tasks.
* A genuine commitment to learning, feedback and continuous improvement.
* You are compassionate, respectful and professional, with strong boundaries.
* You're adaptable and solution focused, even when things get tough.
* You bring energy, reliability and initiative to every shift.
* You value teamwork and know that great outcomes are created together.
* You have a great sense of humour and truly want to make SIL feel like home.
Ready to be part of something extraordinary? If you are ready to take the next step into leadership, advance your career, and make a meaningful difference in the lives of the people you support, we encourage you to apply. Please submit your resume along with a brief cover letter outlining why the SIL House Team Leader position aligns with your professional goals and career progression.
Please ONLY apply if you are highly experienced in this field.
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