To join our dynamic team as a Customer Service Operator, where you will have the opportunity to make a real impact by supporting customers and delivering exceptional service every day.
Full-time, ongoing role based in the beautiful riverside town of Deniliquin, NSW.
Opportunities for career development through training and mentorship.
A friendly and collaborative customer service team culture.
MIL is seeking a Customer Service Operator who will play a vital role in delivering an accessible, responsive and customer-focused service to Murray Irrigation customers, community members and stakeholders. About the Company & Values
MIL is the largest private irrigation water delivery company in Australia, formed as an unlisted public company in March 1995 when the NSW Government privatised its Murray Irrigation area and districts. The company's irrigators are also shareholders and include 2,100 landholdings across 724,000 hectares in the Southern Riverina.
MIL is located in southern NSW and uses approximately 2,755 km of gravity‐fed earthen channels to deliver a five‐year average of 728 GL to their landholders, through efficient management of their NSW Murray Regulated River Water Access Licences (WALs). Our head office is in Deniliquin with branch offices in Finley and Wakool. Farm businesses in the area predominately include rice, cereals, wheat, canola, annual pasture, dairy, wool, beef and lamb, with an average gross value agriculture production of $500 million.
MIL is a values‐based company and committed to embracing the core principles of Wellbeing and Safety, Accountability, Teamwork, Embrace Change, Respect which guide their leadership and behaviours within their organisation.
About the role
The role supports customers through their business transactions, helping them build understanding and confidence in Murray Irrigation systems, processes and tools. Working within a network operating centre, you will use specialised software to assist with water ordering, water accounts, water trading and water exchange.
You will handle customer enquiries in a responsive, thorough and solutions‐focused manner, while helping customers better understand the systems that impact them. The role requires adaptability, sound judgement and the ability to manage competing priorities. Success is measured not only by data integrity and timeliness, but by the quality of customer experience delivered, ongoing improvements to service delivery, and overall customer satisfaction.
Key responsibilities of the role include:
* Provide friendly, professional and approachable service, ensuring customers feel heard, respected and supported.
* Take ownership of customer enquiries from first contact through to resolution, demonstrating persistence and a willingness to seek out the right information.
* Operate water trading platforms and systems, including accurate document processing and transaction management.
* Perform administrative functions to maintain customer water accounts and support conveyancing requirements.
* Utilise a range of software systems to respond to enquiries and complete customer transactions with a high level of accuracy and attention to detail.
* Analyse, problem‐solve and work through customer issues in a calm, responsive and effective manner.
* Explain processes and information in a clear, practical way that builds customer knowledge and confidence.
* Liaise with internal departments and external stakeholders to achieve timely and consistent outcomes for customers.
* Identify opportunities to improve processes, communication and the overall customer experience.
About you
The ideal candidate will have the following experience and attributes:
* A genuine commitment to delivering exceptional, customer‐focused service and creating positive customer experiences.
* Strong communication and interpersonal skills, with the ability to listen, show empathy and explain information clearly.
* Ability to take ownership of enquiries, investigate thoroughly and see issues through to resolution.
* High attention to detail and accuracy when working with customer information, systems and processes.
* Sound problem‐solving skills, initiative and the ability to manage competing priorities in a fast‐paced environment.
* Demonstrated ability to work collaboratively and contribute positively within a team.
* Adaptability and willingness to learn new systems, processes and industry knowledge quickly.
* An understanding of Murray Irrigation's operating environment along with experience in customer service or transaction‐based roles would be highly regarded. Candidates should be comfortable interpreting policies, procedures or technical information and explaining it clearly to customers, as well as confidently using multiple software systems or databases to manage customer transactions.
What we offer
Along with offering attractive and competitive remuneration packages, we offer additional work perks such as:
* Purchase leave
* Annual flu vax and skin checks
* Supported study applications
* TPD insurance
* Uniforms
* Performance incentives
* Paid parental leave
* Remote area salary packaging
How to apply
If you are excited by this opportunity and would like to join our dynamic team, we encourage you to apply now.
Please submit your application via Seek by clicking on the Quick apply button on the job listing. Please include your resume and a cover letter outlining your suitability for the role.
We are committed to filling this role quickly and reserve the right to close advertisement once a suitable candidate has been identified.
To avoid missing out, apply now.
Murray Irrigation is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity, sexual orientation, disability or age.
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