Oaks Broome Hotel is looking for a casual Guest Service Agent who is passionate about providing excellent customer service to join the team.
The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay from smooth check‐ins and check‐outs to providing insights on local attractions and eateries. You will be remembered for your superb customer service and positive energy.
Key Responsibilities
* Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check‐in process while addressing any immediate inquiries or needs.
* Maintain clear and courteous communication with guests, colleagues and stakeholders across various channels, including in‐person, phone and email, to provide exceptional service.
* Oversee the accurate processing of guest reservations, updates and special requests, utilising property management systems to ensure seamless scheduling and availability.
* Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues and providing personalised recommendations to enhance their experience.
Qualifications
* Demonstrated background in delivering high‐quality service within a hotel, hospitality or customer‐facing environment.
* Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
* Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
* Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
* Maintains a polished and professional presentation reflecting the values and standards of the organisation.
* Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays and varying shifts to meet operational requirements.
Additional Information
At Minor Hotels we value our people as the heart of our success. Joining Minor means you'll enjoy a rewarding package designed to support your professional growth, wellbeing and work‐life balance:
* Career Growth: Learning and development programmes to boost your career.
* Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
* Global Perks: International accommodation discounts across our hotel brands.
* Retail Rewards: Cashback and discounts at 400 top retailers in AU/NZ.
* Experiences: Discounted entertainment and activities.
* Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
* Generous Leave: Parental and birthday leave.
* Wellness Boost: EAP and tailored wellness support.
Our people drive the success of our business; we are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration and personal growth.
Currently we are only accepting applications from candidates who have working rights within Australia or New Zealand.
Remote Work
No
Employment Type
Casual
Key Skills
* Restaurant Experience
* Customer Service
* Hotel Experience
* Taleo
* Hospitality Experience
* Cashiering
* Food Safety Experience
* Guest Relations Experience
* Animal Handling
* Front Desk
* Guest Services
* Phone Etiquette
Experience: years
Vacancy: 1
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