As a Customer Service Professional, you will play a pivotal role in delivering exceptional customer experiences across various channels. Your primary objective will be to provide personalized support and guidance to customers, ensuring they achieve their financial goals and objectives.
Key Responsibilities
* Provide assistance to customers with retail banking and lending products through face-to-face interactions, phone calls, and email communications.
* Deliver superior customer service that meets the needs of our valued customers, building strong relationships and fostering trust.
* Support local community development by being the first point of contact for customers, providing impactful customer experiences that lead to enduring relationships.
Requirements
* You will have excellent communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds and personalities.
* Strong product knowledge and service experience are essential, but we can teach the successful candidate all they need to know.
* A positive can-do attitude, commitment to genuine and meaningful conversations, and the ability to link customer needs to the features and benefits of solutions are highly valued.
Benefits
* An attractive salary, 11.5% superannuation, and additional 5 days leave.
* Access to paid volunteer leave, concessions on retail banking and loans products.
* A transformational culture, award-winning recognition program, flexible work options, and wellbeing framework.
About Us
We promote a culture that seeks to include, welcome, and value diversity, enabling people to contribute their best work. Our screening process includes online screening and assessment tools.