Job Title: Senior Complaints Officer
We are seeking a highly skilled and sensitive individual to fill the role of Senior Complaints Officer. This position involves managing external complaints, analyzing issues, and supervising junior staff.
Main Responsibilities:
* Manage and resolve external complaints in a timely and professional manner.
* Analyze complex issues and develop effective solutions.
* Supervise and support junior staff to ensure they have the necessary skills and knowledge to perform their roles effectively.
Requirements:
* Australian citizenship or relevant work visa.
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Sensitivity to potentially traumatic situations and the ability to manage stress effectively.
This is a full-time role that offers a competitive salary package. We encourage applications from motivated and experienced individuals who are passionate about delivering high-quality customer service.