**Position Description - General Practice Receptionist**
**Position title**: Medical Receptionist Receptionist
**Reports to**: Practice Manager
**Purpose of position**:To organise appointments, maintain records and perform medical and other tasks in order to ensure a smooth and efficiently functioning practice that provides an exceptional standard of care to our patients. All duties are to be carried out in conjunction with the practice's policies and procedures.
**Responsibilities**:
**Reception**
- Open and close clinic.
- Greet patients and other callers at the practice in a courteous and efficient manner.
- Answer the telephone promptly and courteously.
- Schedule appointments for patients.
- Issue patient invoices/receipts for all billing as required.
- Enter and update patient registration details.
- Manage calls from patients wanting test results by referring them to the practice nurse on duty.
- To exercise confidentiality with regards to patient care and all aspects of the practice.
- Maintain reception area and waiting room is kept clean, tidy and welcoming manner.
- Ensure registration forms, practice information sheets, and information displays are correct and adequately stocked.
- Assist doctors and nurses by making telephone calls, photocopying, etc., as requested and required.
**Administration**
- Prepare and record outgoing mail and posting daily.
- Open and distribute incoming mail.
- Scan and/or file patient correspondence, results daily, or as required.
**Other Duties**
- To actively participate in general staff meetings.
- To attend training sessions in-house and external courses when required.
- General housekeeping such as tidying and cleaning of waiting room as per the reception duties schedule and when necessary using spills kit when required in waiting room area
- Undertake other duties as required from time to time as directed by the practice manager, nurses and doctors.
- Maintain knowledge of, and comply with, workplace health and safety principles including infection control.
- Cold Chain Management - Reception is responsible for the vaccines and the vaccine refrigerator when the nominated person is away from our practice, or no longer works there.
Expected behaviours and personal attributes
- Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs.
- Excellent interpersonal and communication skills.
- Always be well-presented, friendly, courteous and obliging.
- Represent the practice in a confident and positive manner at all times.
- Undertake all duties in a diligent manner, with honesty and integrity.
- Maintain absolute confidentiality regarding patient and practice information.
- Have a vigilant attitude to accuracy, being prepared to double check as necessary.
- Work cooperatively and independently.
- Demonstrate ability to prioritise and organise.
- Demonstrate commitment to ongoing professional development.
**Job Type**: Casual
**Salary**: $30.00 - $34.00 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Labrador QLD: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Medical admin: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Authorisation:
- Australia (preferred)