Practice Manager – Inner Balance Health (Darwin NT)
Full‑Time | Leadership Position | Physiotherapy, Pilates & Wellness Clinic
Salary: $85,000–$100,000 (based on performance after probation)
Inner Balance Health is a thriving multidisciplinary Physiotherapy and Pilates studio in Coconut Grove. We are known for our high clinical standards, beautiful environment, and supportive, values‑driven culture. As we continue to grow, we are seeking an exceptional Practice Manager to lead our administrative team, support clinic operations, and uphold the standard of excellence our community expects.
About the Role
The Practice Manager ensures the smooth, efficient running of the clinic and leads the admin team with confidence, clarity, and care. This role involves leadership, HR support, staff training, admin team management, rostering, performance management, and operational oversight — with no marketing responsibilities.
You'll receive fortnightly structured training and development, building your skills in leadership, communication, conflict resolution, practice management, and operational systems.
We strongly believe in rewarding growth, leadership, and performance.
Salary Range & Progression Pathway
Starting salary during probation (first 3 months): $70,000 + super
3‑Month Review: salary increases based on performance & leadership benchmarks
6‑Month Review: second performance‑based increase
12‑Month Review: we would expect a full salary $100,000 reached
This pathway is transparent, achievable, and designed to support steady professional development and reward high performance.
Key Responsibilities
* Lead and support the administrative team
* Manage staff performance, expectations, and professional behaviour
* Conduct check‑ins and quarterly performance reviews
* Provide feedback, discipline, and conflict resolution when needed
* Maintain a positive, calm, respectful team culture
* Step in at the front desk when required
* Staff training & development: train new administrative staff, deliver ongoing training, ensure adherence to checklists and protocols, participate in weekly leadership & skills development sessions
* Rostering & workforce management: prepare rosters, oversee shift coverage, manage leave requests and ensure adequate staffing, anticipate and plan for peak periods
* HR administration: approve timesheets, hours, and leave entries; assist with onboarding, contracts, and HR documentation; manage confidential staff records; support disciplinary processes when required
* Operational oversight: ensure completion of daily/weekly/monthly checklists, maintain workflow efficiency and front desk quality, troubleshoot and resolve operational challenges, ensure compliance with clinic policies, safety, and service standards, act as liaison between admin staff and the owner
Performance Review Structure
* Quarterly reviews
* Leadership and team engagement
* Staff performance & checklist compliance
* HR administration
* Operational efficiency and problem‑solving
* Communication and professionalism
Key Attributes
* Warm, organized, and naturally detail‑oriented
* Emotionally intelligent and calm under pressure
* Skilled in leading people and setting boundaries
* Solution‑focused, proactive, and independent
* Passionate about team culture and patient experience
Qualifications & Experience
* Healthcare admin or practice management experience (preferred)
* Leadership or supervisory experience (highly regarded)
* Familiarity with NDIS, Medicare, DVA & healthcare billing (preferred but training provided)
* Experience with software like Cliniko or Momence (advantage)
* Strong interpersonal, organisational, and communication skills
* Commitment to continuous learning through weekly training
Why Join Inner Balance Health?
* Stunning studio environment with a supportive, energetic team
* Weekly training to accelerate your professional growth
* Leadership role with real influence and meaning
* Clear and generous salary progression pathway
* A workplace built on respect, communication, and excellence
How to Apply
Please submit your CV + short cover letter to: *****@innerbalancehealth.com.au
Be careful – don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.
#J-18808-Ljbffr