The Boatshed Market is known for exceptional fresh produce, specialty foods and warm, personal service. We're looking for an experienced Duty Manager to help lead our customer-facing teams and uphold the high service standards our customers know and love.
About the Role
As a Duty Manager, you'll play a hands-on leadership role on the floor, supporting daily operations and acting as a key link between staff and management. This is a fast-paced role suited to someone who thrives in a premium retail or hospitality environment and enjoys leading by example.
Australian work authorisation is required at the time of application.
Key responsibilities
* Supervising front of house operations during closing shifts.
* Leading, motivating and supporting our Department Managers and customer facing employees.
* Delivering outstanding customer service and resolving issues confidently.
* Managing daily opening and closing procedures.
* Supporting staff training, onboarding and performance standards.
* Ensuring presentation, cleanliness and service flow meet Boatshed standards.
* Assisting management with rosters, communication and operational improvements.
About You
* Previous experience in a retail management position
* Exposure to POS and front-of-house systems and equipment
* Strong leadership and communication skills
* A calm, professional approach under pressure.
* High attention to detail and presentation.
* A genuine passion for customer experience and food-focused environments
* Experience in grocery/food retail, premium retail, or hospitality environments is essential
* Flexible availability, to suit the seasonality of our business.
What we offer
* A leadership role within a respected and established WA business.
* Supportive management and a positive team culture.
* Competitive salary with annual bonus.
* Opportunities for career development and personal growth.
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