OverviewAt Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.
Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
Learn more at FunctionCustomer ManagementJob Sub FunctionNon-Technical Customer ServiceJob CategoryProfessionalAll Job Posting LocationsEight Mile Plains, Queensland, AustraliaNorth Ryde, New South Wales, AustraliaNotting Hill, Victoria, AustraliaAbout MedTechFueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.
Visit us at to see how your unique talents will help patients on their journey to wellness.The OpportunityCustomer Service Representatives provide exceptional customer service to both internal and external customers, enhancing working relationships and driving continuous improvement of quality and process.
They ensure that each Customer's experience is of the highest standard possible, while contributing as part of a productive and successful team.
Everything we do must be of the highest quality.ResponsibilitiesHandle customer and stakeholder inquiries and complaints effectively, taking ownership and escalating where required.Manage customer and commercial team interactions through telephony services.Contribute to achieving the team's KPIs by ensuring all customer orders, bookings, and invoices are processed accurately in compliance with J&J; Quality Systems and relevant SOPs.Contribute to the National Customer Service Network, providing support when needed.Collaborate with multiple departments including but not limited to Finance, Warehouse, Supply Chain, Commercial Team, Loan Kits, etc.Effectively manage orders, consignment inventory, liaising with product specialists, hospital staff and warehouse to maintain stock availability at hospital locations.About YouTechnical skills: MS Office, CRM, ERP systems (e.g., SFDC, SAP)Office skills: Standard office telephone, Email, OutlookProfessional skills: Ability to make quick decisions; work efficiently; communicate clearly in writing and verballyExperience in commercial relationships and negotiation; able to handle customer interactionsAbility to translate customer needs into business requirementsProven ability to manage multiple competing prioritiesWhy Choose UsCompetitive remuneration packageContinuous training and supportAward-winning leadership development programsInclusive, flexible, and accessible working arrangementsEqual opportunity employer supporting diversity and inclusionOur BenefitsUp to 18 weeks of parental leave to support new parents4 days of volunteer leave to give back to the communityOption to purchase up to 2 weeks of additional annual leave for extra time offWellbeing Day to prioritise self-careGlobal Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activitiesAccess to an Employee Assistance Program for personal and skilled supportEnhanced leave provisions for compassionate (caregiver) leave, up to 30 days of additional supportLife insurance coverage for added peace of mindAnd much more...Great Place to Work Certified – 2024Great Place to Work Certification recognises employers who create outstanding employee experience.
The certification process is recognised worldwide as the global benchmark for identifying outstanding workplaces.
Johnson & Johnson – Australia and New Zealand were certified as a Great Place to Work in ANZ in its first year of participation.All applicants must have rights to work in Australia.Seniority levelNot ApplicableEmployment typeFull-timeJob functionOtherIndustriesHospitals and Health Care
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📌 Customer Service Representative
🏢 Johnson & Johnson MedTech
📍 Queensland