About The Role
Reporting into the Senior Manager - UX Research, this role is a key individual contributor within the Experience Design team, responsible for delivering high-quality customer insights that inform product, design, and business decisions.
The successful candidate will support the delivery of both strategic and tactical research across Sportsbet's product ecosystem. This includes contributing to ongoing tracking programs, leading components of research projects, and supporting ad hoc initiatives.
As a developing research practitioner, you will apply core qualitative and quantitative research methods to uncover meaningful insights and clearly articulate their implications. You will collaborate closely with Product, Design, and Strategy teams to ensure customer understanding is embedded in decision-making.
Responsibilities
* Assist in the end-to-end delivery of UX research projects, from initial brief through to insight synthesis and presentation.
* Support the execution of both strategic and tactical research initiatives, ensuring outputs are clear, actionable, and aligned to business needs.
* Utilise research platforms (e.g. Maze) and other tools to support efficient and effective research delivery.
About You
While we are big on development and offer on the job training, we want to set you up for success. Along with a great attitude, it would be ideal that you have:
* 2+ years of experience in a UX research or related role.
* Demonstrated experience contributing to research projects within a digital / tech related environment.
* Experience applying qualitative research methods such as interviews, usability testing, and concept validation.
* Exposure to quantitative methods such as surveys, analytics, or experimentation is desirable.
This role requires a proactive, curious, and collaborative individual who can manage multiple priorities, communicate effectively, and contribute to building a strong research culture across the organisation.
The Perks
We work hard and play hard, so along with a competitive salary and generous performance-based bonus for permanent staff members, here's some of our other perks:
* 25 days annual leave (that's right, an additional week's leave!)
* Hybrid working policy (Monday and Friday from home) and a $1,050 home office allowance for new starters.
* Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time. We also have a progressive return to work benefit for your first 6 months back: come back for 3 days, get paid for 4; come back for 4 days, get paid for 5.
* Hack Days - where your creativity and collaborative ideas lead to exciting new ideas and projects for our customers.
* Access to outstanding career development programs, including expert-led internal training and external learning opportunities (staff allowance for personal development).
* Weekly concierge service including free massages and nail appointments - all onsite in our Melbourne office!
* Free breakfast, daily fresh fruit and weekly rotating socials, from Thursday office drinks to fun team events.
* End of trip facilities with onsite table tennis and pool tables.
* Discounted health insurance and free flu jabs yearly.
We review applications within the first two weeks, so apply now! Check out our Life@Sportsbet Instagram, TikTok LinkedIn, and careers website for more information about our inclusive culture.
Our Focus on Diversity, Equity & Inclusion
We don't just support diversity - we celebrate it! This is a workplace where you can thrive and feel safe to bring your whole authentic self to work.
What's the Green Tick Feeling?
Well, it's different for everyone, yet unites us all. It's the feeling you get when you succeed, no matter what success looks like to you. It\'s all the little and big things that make you feel like you're thriving when working at Sportsbet. We're an inclusive employer who welcomes you for who you are, as you are - so, if you require adjustments to the recruitment process, please let us know in your application. We also know flex means different things to different people, so let us know how we can support you to be your best.
If you think you'd be a great fit but don't necessarily meet everything in the job description, please still get in touch.
Ready to bring excitement to life? Apply now
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