About Hello
Hello is an independent Australian creative agency built on Creative Intelligence, the connected power of social insight, talent, creativity and performance.
Recognised by Campaign Asia as
Social Media Agency of the Year
from 2022 to 2024 and
Influencer Agency of the Year
in 2024, we have helped redefine what it means to think socially by delivering work that does not just resonate, it converts.
Our talent and influencer capability is consistently recognised across the industry. Hello has been named Campaign Asia's
Influencer Agency of the Year
in 2024 and is a four time recipient of top honours from the Australian Influencer Marketing Council. At the March 2025 AiMCO Awards, Hello was crowned
Australia's Best Large Influencer Marketing Agency
, securing five wins that reflect our creative effectiveness and leadership in talent marketing.
With a team of 60 plus across Sydney and Melbourne, we apply Creative Intelligence across creative, talent, media, earned and activation to deliver highly effective work. We partner with leading brands including Uber, Audible, Peloton, Afterpay, BMW, MINI, Unilever, Kimberly Clark, Paramount Plus and Paramount Pictures, proving that Creative Intelligence moves brands forward.
The Role
As an Account Director | Talent, you will lead the strategic and day-to-day delivery of talent-led campaigns and partnerships across a portfolio of key clients. You are responsible for owning client relationships, shaping integrated talent strategies, and leading internal teams to deliver high-quality, commercially sound work.
This role sits at the intersection of client management, talent strategy, and execution, requiring strong judgement, confidence, and the ability to think end-to-end across campaigns.
Key Responsibilities
Client Leadership & Account Ownership
* Lead and manage a portfolio of clients, acting as the senior day-to-day contact and trusted advisor
* Build strong, long-term client relationships grounded in confidence, clarity, and delivery
* Understand client objectives deeply and translate them into effective talent-led strategies
* Proactively identify risks, opportunities, and solutions across campaigns and retainers
* Own account health, including scope management, timelines, and commercial outcomes
Talent Strategy & Campaign Delivery
* Lead the development and delivery of talent-led campaigns, partnerships, and always-on programs
* Oversee talent selection, negotiation approach, and partnership structures in collaboration with the Talent team
* Ensure campaigns are strategically aligned, creatively strong, and executed with attention to detail
* Balance creative ambition with budget discipline and contractual compliance
* Ensure all work reflects Hello's integrated approach across social, content, PR, and media
Team Leadership & Development
* Lead, mentor, and develop Account Managers and Senior Account Managers within the team
* Set clear expectations and provide guidance to support growth, confidence, and capability
* Ensure teams understand the bigger picture and the value of their contribution
* Foster a collaborative, accountable, and high-performing team culture
Commercial & Operational Excellence
* Maintain oversight of budgets, forecasts, and billing in partnership with Finance
* Ensure accurate scoping, fee and rate card management, and resourcing across accounts
* Anticipate workload demands and plan proactively to avoid pressure points
* Uphold Hello's standards across process, communication, and delivery
What We're Looking For
* Proven experience in an Account Director (or Senior Account Manager ready to step up) role within an agency environment
* Strong experience working with talent, creators, influencers, or partnerships
* Confidence leading senior clients and complex campaigns
* Excellent communication, organisation, and stakeholder management skills
* Strategic thinker with strong attention to detail and commercial awareness
* A collaborative leader who brings calm, clarity, and momentum to teams
Why Hello
Hello is an
integrated marketing agency
built on creative intelligence, cultural relevance, and strong partnerships. You'll work alongside senior leaders, ambitious teams, and some of Australia's most recognisable brands, with the opportunity to shape talent-led work that genuinely moves the needle.
Hello is an equal opportunity employer. We are committed to creating an inclusive workplace where diversity is valued and everyone is treated with fairness and respect. We welcome applications from people of all backgrounds, experiences and identities, and make employment decisions based on merit, capability and potential.
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