In the role of Driving Examiner/Customer Service Advisor (Cross-Channel), you will work collaboratively with a team to provide a positive customer experience through the delivery of a wide range of products and services to clients through a variety of channels: and you will conduct practical driving assessments for Queensland driver's licence using well developed interpersonal skills with total commitment to quality customer service delivery.
Some of your responsibilities will include: Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to perform service interactions across various customer channels (including phone, online and face to face).
Deliver government services including licensing, registration, and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner.
For example, but not limited to, licensing, deceased estates, vessel registration and a range of other customer services.
Assess customer needs and provide appropriate information and direction to appropriate service channel, including referring customers to other service specialist and locations, where appropriate.
Effectively navigate multiple systems and databases to conduct operational and administrative tasks to support efficient service delivery.
For example (but not limited to), collect and remit monies associated with transactions, reconcile banking and daily remittances for staff.
Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.
If required, you may be requested to provide training and mentoring to customer service officers and trainees in customer services, systems and products.
Applicants must hold a current C class driver licence and are required to have held an open HR (Heavy Rigid) licence for a minimum of twelve months.
The successful applicant will be required to travel to various locations in Central Region on an as-needs basis spending nights away from home ranging from one to four nights per week.
Travel expenses will be reimbursed as per the Travel Directive.
Applications to remain current for 12 months.
Job Ad Reference: QLD/********* Closing Date: Friday, 28 November ****