Drive Strategy. Elevate Brand. Lead Growth.
Are you a strategic marketing leader ready to shape the future of a growing organisation? We're looking for an experienced Marketing & Communications Manager to join our Group Leadership Team and take ownership of our brand, customer experience and market presence.
This is a rare opportunity to step into a pivotal role where your ideas, leadership and commercial acumen will directly influence company performance, customer growth and long‑term strategic direction.
Introducing Level
Level Plumbing Canberra has been providing Canberra and surrounds with high-quality plumbing services for more than 2 decades, so what better time to join our team than now, as we celebrate our 25th year. As a member of the Master Plumbers Association, we are proud to be a locally owned company, operating out of Fyshwick and employing around 120 staff. Even though we're one of Canberra's larger plumbing companies, we are a family values-based business and work hard to ensure we have a great culture for our team, where people feel genuinely valued and have the opportunity to showcase their strengths.
About the Role
As our Marketing & Communications Manager, you'll lead the development and execution of a company‑wide marketing strategy that drives revenue, strengthens customer relationships and elevates our brand across all channels.
You'll oversee digital marketing, social media, advertising, creative projects and tender submissions, ensuring our messaging is consistent, compelling and aligned with our 5‑year strategic plan. You'll also play a key role in shaping customer experience, retention and growth—particularly across our top customer segments.
As a member of the Group Leadership Team, you'll influence organisational direction, collaborate across divisions and champion a culture of excellence, innovation and continuous improvement
What You'll Do
Marketing & Brand Leadership
* Develop and deliver multi‑channel marketing strategies that drive growth and align with our 5‑year plan.
* Lead digital content, social media, SEO/SEM and advertising to strengthen brand presence.
* Monitor market trends and performance data to optimise campaigns and identify new opportunities.
* Manage external suppliers, creative projects and the marketing budget.
Customer Growth & Experience
* Set and track customer growth objectives with the General Manager.
* Strengthen relationships with key customers and support retention and revenue growth.
* Improve systems and processes to enhance customer experience and internal efficiency.
* Lead customer feedback programs to maintain high satisfaction levels.
Tender & Proposal Management
* Oversee tender submissions, ensuring accuracy, consistency, brand alignment and timely lodgement.
* Collaborate with Estimators, Service Managers and stakeholders to deliver high‑quality proposals.
Leadership & Team Development
* Lead and develop a high‑performing marketing team.
* Set clear goals, KPIs and expectations, providing coaching, feedback and regular performance reviews.
* Foster collaboration across divisions to ensure alignment of marketing efforts.
What We're Looking For
* Minimum 7 years' experience in a similar marketing leadership role, including digital strategy across B2B and B2C.
* A proven marketing methodology and track record of delivering measurable results.
* Exceptional communication, influencing and negotiation skills.
* Strong analytical, critical thinking and problem‑solving abilities.
* A customer‑centric mindset and commitment to service excellence.
* Demonstrated ability to lead, motivate and develop a team.
* Tertiary qualifications in marketing, business or a related discipline.
Why Join Us
You'll be stepping into a role where your strategic thinking and creativity will be valued, your leadership will shape the organisation, and your work will have a direct impact on growth, customer satisfaction and brand reputation.
If you're ready to lead with vision, drive meaningful results and elevate a brand with huge potential, we'd love to hear from you.
Please note that the role closes at 5pm on Sunday 11 January 2026. We will then be shortlisting applicants with interviews to be scheduled for the last 2 weeks of January 2026.
For more information call or email Suzy on or