About EVT: QT Canberra is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.
QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘unexpected and unrequested’, with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.
EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.
Key Responsibilities
* Operational Leadership:
o Manage day-to-day restaurant or venue operations, including staff scheduling, inventory management, and quality control.
o Ensure compliance with health and safety regulations, as well as company policies and procedures.
o Uphold and enhance the venue's reputation for excellence in food, service, and ambiance.
* Team Management:
o Recruit, train, and motivate a team of dedicated staff members, including servers, chefs, bartenders, and support staff.
o Foster a positive and collaborative work environment, promoting teamwork and professional growth.
* Customer Experience:
o Ensure an exceptional guest experience by consistently delivering outstanding customer service.
o Address customer feedback and concerns promptly and professionally.
o Implement strategies to enhance customer satisfaction and loyalty.
* Financial Management:
o Develop and manage budgets, controlling expenses while maximising revenue.
o Monitor and analyse financial performance, identifying opportunities for cost savings and revenue growth.
o Implement pricing and menu strategies to optimise profitability.
* Events and Marketing:
o Plan and execute special events, promotions, and marketing initiatives to attract and retain customers.
o Collaborate with the marketing team to create and implement marketing campaigns that drive business growth.
* Inventory and Supply Chain Management:
o Oversee inventory levels and procurement of food, beverages, and supplies.
o Manage vendor relationships and negotiate contracts to ensure favourable terms.
* Reporting and Analysis:
o Generate regular reports on key performance indicators and present findings to senior management.
o Utilize data and feedback to make informed decisions and improvements.
What You’ll Bring
* Proven experience as a restaurant supervisor or in a similar supervisory role.
* License Controller Qualification or General Manager certificate would be favorable.
* Proven understanding of food and beverage service standards.
* Proven understanding of restaurant financials and cost control.
How You Work
* Daymaker ethos — no one’s too big for the small things.
* Hands-on and non-hierarchical — leads from the front.
* Resilient and solutions-focused — stays calm, moves fast.
* Growth mindset — learns, shares, and levels up others.
Perks from Day One
* As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.
* 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
* $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
* Seasonal perks at Thredbo.
* Rapid career growth across our hotel & entertainment network.
* Paid parental leave; community & volunteering opportunities.
Apply Now
Join QT Canberra and become an EVT experience creator, opportunity taker, the ultimate Daymaker.
Join and make a positive impact on our people, communities, and environment every day.
Send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in - don’t wait! We can’t wait to see the places your career will go with EVT.
When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.