A Learning Operations Coordinator ensures the smooth running of learning activities, systems and processes. Their purpose is to enable the Learning Operations function to operate efficiently by managing logistics, administration, reporting and trainer & learner support so learning is delivered on time, to standard, and with minimal friction.
Key Focus Areas Include
* Coordinating training schedules, enrolments and session logistics
* Maintaining LMS data, reporting, records and compliance requirements
* Supporting content updates, version control and publishing workflows
* Providing operational support to trainers, designers and stakeholders
* Managing communications, learner queries and onboarding of learning programs
Position Accountabilities
* Build and maintain training schedules, enrolments and session logistics
* Manage LMS administration, course setup, user data, reporting and compliance tracking
* Coordinate learning requests, communications, notifications and learner support
* Oversee version control, publishing and maintenance of learning content
* Maintain accurate records, reporting dashboards and data integrity
* Liaise with stakeholders, vendors and facilitators to ensure delivery readiness
* Monitor operational processes and action improvements to efficiency and learner experience
* Support onboarding of new programs and changes to learning systems or processes
* Ensure governance standards, documentation and audit requirements are met
* Overall accountability is to keep learning operations organised, traceable and running efficiently.
What Experience You'll Bring
* Certificate IV in Training & Assessment, Business Administration, HR, or equivalent (desirable)
* Experience in Learning & Development operations, coordination or administrative support
* Proficiency in LMS platforms (e.g. Docebo)
* Strong capability in scheduling, record management and data/reporting
* Experience managing logistics of training delivery (virtual and onsite – across multiple sites)
* Stakeholder support and communication experience
* High proficiency with MS Office/Google Suite and digital learning tools
* Exposure to content publishing workflows, version control and governance processes
* Working knowledge of compliance requirements and audit practices is advantageous
Location: Toowong, North Lakes or Kawana
This role is available at any of our Brisbane and Sunshine Coast locations providing flexibility to choose the office that suits you. Our Toowong office is close to the city with easy public transport and parking options while our North Lakes offices are within walking distance of some of the north side's best retail locations. If you love a view of the water, why not consider our Kawana office on the edge of Lake Kawana and only a five minute drive to the closest beach.
The Benefits Of Working At A&G
* Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
* Access to A&G's employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including:
* Personalised rewards and peer-to-peer recognition
* Exclusive discounts and savings across more than 600 top retailers
* A comprehensive recognition program that celebrates milestones and achievements—helping you feel valued every step of the way
* Work flexibility - with options to work from home two days per week.
* Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
* Grow with us - we've got learning and professional development opportunities to suit everyone.
* Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
* Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
* Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
* Save money - as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
About Us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
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